Building Automation Systems Operator

University of Texas at Austin•Austin, TX

About The Position

Join the Facilities Operations and Maintenance team, a highly responsive and knowledgeable crew providing outstanding service for Facilities Services and to the university community. Maintenance Operations, a branch of the Facilities Operations and Maintenance Division, provides comprehensive maintenance services in support of the University’s operations. Our teams provide a comprehensive array of qualified services, backed by our licensed and certified technicians, to this end, we offer opportunities for continuing education, as well as various stipends for additional trade licenses. Our team of trained trade experts are well-matched for the university’s operational and maintenance needs, whether the facility is a brand new laboratory or our iconic Tower. Our goal is to self-identify operations and maintenance issues long before our clients realize a repair is needed and take a thoughtful approach to using their resources, structuring processes, and providing the best client service and use of university resources. This goal comes from our sense of ownership and pride in our work. With this approach in mind, the team is organized into a zone-based structure and employs flexible work hours, data analysis, and technology to meet operational goals. Your skills will make a difference. You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will contribute to operational excellence and enhance the student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to: Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) Voluntary Vision, Dental, Life, and Disability insurance options Generous paid vacation, sick time, and holidays Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) Flexible spending account options for medical and childcare expenses Robust free training access through LinkedIn Learning plus professional conference opportunities. Tuition assistance Expansive employee discount program including athletic tickets Free access to UT Austin’s libraries and museums with staff ID card Free rides on all UT shuttle and Austin CapMetro buses with staff ID card For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards. For more information on the Maintenance Operations group, please visit: Visit the Facilities Operations and Maintenance Website Must be authorized to work in the United States on a full-time basis for any employee without sponsorship. Security sensitive; Criminal background check conducted on selected applicant. Hiring decision is contingent on applicant clearing check. This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code §51.215. Applications will be reviewed online by the hiring department. This is a 40 Hour Work Week Schedule; current opening is 7am-3pm, with days rotating to include some weekends. Purpose Provide journey level technical skills associated with monitoring the campus wide Building Automation System (BAS) from a central campus control room. Evaluate the BAS alarms and determine a response and resolution. This position also serves as the after-hours call center for all campus maintenance issues and provides emergency dispatch of personnel.

Requirements

Diploma (High School) or GED.
Three years of experience with HVAC equipment and operation.
Basic computer skills (Outlook, Word, Excel).
Record information and communicate effectively.
Must have a valid driver's license and an acceptable driving record.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Associates degree in a technical field or equivalent experience.
More than three years experience of the required qualifications.
Experience at the University of Texas or in a university setting.
Demonstrated excellent communication skills.
Demonstrated excellent customer service skills.
Experience in a Call Center environment.
Experience with computerized service request systems.
Professional demeanor.
Demonstrated ability to communicate effectively with the cultural and hierarchical variety of University community served.
Proven ability to work with a team of multi‐crafted trades people.

Responsibilities

Monitors the campus Building Automation System (BAS) for proper operation of building mechanical systems and respond to alarm conditions.
Analyzes computer generated and phoned‐in facility related problems, prioritizes and coordinates proper responses.
Handles normal and emergency phone calls as the after-hours call center. Dispatches technicians as needed. On occasion will need to be able to respond to crisis situations.
Creates accurate UT Works Service Requests.
Provides timely and courteous customer service, keeps supervisors up to date on daily work order status to ensure clear, concise, and necessary communication channels are maintained and customer expectations are met. Works in a professional manner. Communicates effectively with customers to understand their needs and expectations.
Performs work independently from written or verbal instructions and in accordance with established operating procedures to complete tasks in a timely manner.
Analyzes operating difficulties with building systems using troubleshooting and diagnostic techniques to identify equipment related issues.
Collects building automation system data. Runs reports, maintains historical logs, and software databases. Programs building automation equipment for routine and event-driven facility equipment schedules.

Benefits

Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
Voluntary Vision, Dental, Life, and Disability insurance options
Generous paid vacation, sick time, and holidays
Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Robust free training access through LinkedIn Learning plus professional conference opportunities.
Tuition assistance
Expansive employee discount program including athletic tickets
Free access to UT Austin’s libraries and museums with staff ID card
Free rides on all UT shuttle and Austin CapMetro buses with staff ID card