Building Launch Manager

Hims & Hers • Gilbert, AZ

1d • Hybrid

About The Position

We are seeking a dynamic leader to launch and manage a new fulfillment center. This hybrid role will begin as a Launch Manager, owning all Day 1 launch activities and coordinating cross-functional efforts to ensure the site, systems, and team are fully operational. Approximately 60 days after launch, the role will transition into an Operations Manager position, taking on full responsibility for the facility’s ongoing performance. During the launch phase, this individual will lead high-impact initiatives to ensure successful onboarding, training, and readiness across all areas of the building. Post-launch, they will oversee daily operations including inbound inventory, prescription and non-prescription fulfillment, outbound processing, and team management across multiple shifts. The ideal candidate brings strong experience in operational launches, exceptional project and people management skills, and a hands-on leadership style. This role is based in Mesa, Arizona.
You will be the boots-on-the-ground leader for a new site launch, ensuring flawless execution and coordination across functions. You’ll proactively identify risks, drive accountability, and make sure every piece of the plan comes together to support a successful go-live. Once the facility is live and stable, you’ll assume full responsibility for the site’s operations and team leadership.

Requirements

• Bachelor’s degree in a relevant field (e.g., Pharmacy, Chemistry, Engineering) is preferred but not required. Equivalent work experience may be considered
• 5+ years of hands-on experience in pharmaceutical compounding, manufacturing, fulfillment, or a related operational environment.
• 3+ years of demonstrated leadership experience, managing teams in a fast-paced, regulated setting.
• Proficiency in interpreting and understanding construction CAD drawings to ensure accurate execution of design specifications and project compliance.
• Proficiency in warehouse management systems (WMS) and operational reporting tools. Strong knowledge of USP 795, USP 800, cGMP, OSHA, and FDA regulations preferred.
• Experience with lean manufacturing, Six Sigma, 5S, and other continuous improvement methodologies.
• Excellent communication, leadership, and problem-solving skills.
• Ability to manage multiple priorities, adapt to changing production needs, and work effectively under pressure.
• Ability to lift up to 50 lbs and perform physical tasks, including walking, standing, and bending.
• Ability to travel up to 50% of the time both local and internationally.

Responsibilities

• Launch Planning & Execution.
• Ensure successful site readiness, including facilities, equipment, systems, and workforce.
• Onboarding, Hiring, and Training
• Coordinate hiring events and onboarding experiences for hourly and salaried staff.
• Partner with the training team and ensure resources are in place for functional area readiness.
• Deliver hands-on support during the launch period, ensuring roles and shifts are adequately staffed and trained.
• Cross-Functional Coordination
• Collaborate with teams including R&D, Quality, Engineering, Procurement, Supply Chain, and Operations to ensure launch readiness across all domains.
• Serve as the central point of contact for launch-related communications and updates.
• Timeline and Issue Management
• Identify and track critical path items, resolve roadblocks quickly, and escalate issues when necessary to preserve launch timelines.
• Own real-time execution tracking and reporting during go-live.
• Budget & Resources Oversight
• Monitor budget adherence, optimize resource use, and flag any resourcing risks proactively.
• Post-Launch Transition
• Conduct post-mortem analysis and contribute to internal launch playbooks for future facilities.
• Over ~60 days, shift focus from launch support to steady-state operations leadership.
• Prepare and deliver regular reporting and updates to leadership.

Benefits

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• 401k benefits with employer matching contribution
• Offsite team retreats

What This Job Offers

• Job Type: Full-time
• Career Level: Manager