Bus Systems Analyst Sr

PNC • Strongsville, OH

12d • $45,000 - $122,590 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business System Analyst within PNC's Retail Tech organization, you will be based in Dallas, TX, Birmingham, AL, Pittsburgh, PA or Strongsville, OH. We are seeking a Senior Business Systems Analyst (BSA) to play a key role in delivering complex, customer‑facing technology solutions within an Agile/Scrum environment. This role will serve as a senior member of a Scrum team, partnering closely with product owners, developers, quality engineers, and leadership to drive clarity, alignment, and execution. The Senior BSA will support initiatives related to Contact Center development, including IVR and associated technologies. While prior Contact Center or IVR experience is preferred, it is not required. The successful candidate brings strong analytical skills, deep Agile experience, and the ability to quickly learn new domains while influencing outcomes across teams. Participates in analyzing business requirements and production specifications for changes made to technology applications. Formulates and defines the system scope and objectives, based on user needs and business processes . Directs business process improvement projects for internal business groups, aiming to improve business results . Identifies and documents all system constraints, implications and consequences of various proposed system changes . Provides recommendations for addressing and resolving business issues, for a specific business group . PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Significant experience as a Business Systems Analyst or Business Analyst supporting software delivery
• Strong experience working in an Agile/Scrum environment, including writing user stories and acceptance criteria
• Proven ability to work independently on complex, cross‑functional initiatives
• Experience collaborating with developers, QEs, product owners, and technical leadership
• Excellent analytical, problem‑solving, and communication skills
• Ability to translate ambiguous business needs into clear, actionable requirements
• Strong stakeholder management and facilitation skills
• Strong Jira/Confluence skills with an Agile focus

Nice To Haves

• Experience working with Contact Center solutions, such as IVR, telephony, or customer engagement platforms
• Familiarity with IVR concepts, call flows, or customer interaction journeys
• Exposure to customer‑facing, high‑availability, or high‑volume systems
• Understanding of system integrations, APIs, and data flows
• Experience working in a large‑scale enterprise or regulated environment
• Prior experience with Archer/Vulnerability management

Responsibilities

• Act as a Senior Business Systems Analyst on one or more Agile Scrum teams
• Lead requirements elicitation and analysis for complex initiatives and enhancements
• Translate business needs into high‑quality user stories, acceptance criteria, and functional requirements
• Partner closely with product owners to shape and refine the product backlog
• Collaborate daily with software engineers, quality engineers (QEs), and architects to ensure shared understanding of scope and intent
• Provide guidance and clarification throughout the sprint lifecycle, including backlog refinement, sprint planning, and sprint reviews
• Support testing efforts by ensuring requirements are clear, complete, and testable
• Identify and proactively manage risks, dependencies, and requirement gaps
• Communicate effectively with leadership and stakeholders, providing clear insights into scope, impacts, and tradeoffs
• Contribute to solution design discussions, ensuring business needs are balanced with technical feasibility
• Mentor and support less experienced analysts, as appropriate
• Drive continuous improvement in analysis practices, documentation standards, and team collaboration

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level