Business Account Manager

Socket Telecom LLC•Columbia, MO

13h

About The Position

Are you a relationship-driven professional who enjoys helping businesses grow while delivering real value to your customers? Do you thrive on building long-term partnerships, identifying new opportunities, and ensuring customers get the most from the services they rely on every day? Socket Fiber is looking for a Business Account Manager to support and grow our largest business customers in the Columbia market. In this role, you’ll serve as the primary point of contact for approximately 50 enterprise and large business accounts, helping retain and expand these relationships over time. Rather than focusing primarily on new customer acquisition, this role is centered on customer retention, relationship management, and identifying opportunities to expand services as our customers grow. As the first position dedicated to enterprise account management, you’ll play a key role in shaping how Socket supports and grows its largest business clients. A Day in the Life Your day will often start in the office reviewing account activity, planning customer visits, and preparing for meetings. From there, you’ll spend much of your time out in the field meeting with business customers across the Columbia area. You might visit a long-standing customer to discuss expanding services to a new location, meet with a business owner to review their current telecommunications setup, or work with internal teams to ensure a customer’s installation or upgrade goes smoothly. Success in this role comes from building strong relationships, understanding your customers’ needs, and helping

Requirements

2–5 years of professional experience in account management, business sales, or customer relationship management
High school diploma or equivalent
Valid driver’s license and reliable transportation
Strong organizational and time-management skills
Detail-oriented with the ability to manage multiple customer accounts simultaneously
Professional presence when interacting with business clients and leadership teams
Excellent interpersonal and communication skills
Ability to build trust and maintain long-term client relationships

Nice To Haves

Experience in telecommunications, fiber internet, or technology services
Experience managing large or enterprise customer accounts
Familiarity with consultative or relationship-based sales approaches
Strong problem-solving skills and ability to identify new revenue opportunities
Experience working with CRM systems and managing account pipelines

Responsibilities

Manage and maintain relationships with an assigned portfolio of enterprise and large business customers
Serve as the primary point of contact for customer needs, questions, and service expansion opportunities
Identify opportunities to grow accounts through additional services, locations, or technology solutions
Conduct regular customer visits to strengthen relationships and ensure satisfaction
Develop account strategies to support long-term retention and revenue growth
Present telecommunications solutions including internet, voice, data, and fiber services
Prepare proposals, presentations, and reports related to customer performance and revenue growth
Negotiate agreements and renewals while maintaining strong client relationships
Collaborate with internal teams to ensure smooth service delivery and issue resolution
Track and report on account activity, sales performance, and customer engagement