Business Analyst, Customer Solutions - Fidelity Resume Program

reacHIRE • Westlake, TX

7h • Hybrid

About The Position

Making a decision to return to work can be exciting and scary all at the same time. We get it 100% - many of us at reacHIRE are returners, too!! And, we believe meaningful relationships formed along the way back to work should be built on communication and trust. Which is why our team of Program Managers are here to listen to your unique story and help you take the best next steps toward your next opportunity. We are excited to partner with Fidelity Investments for a 6-month return-to-work program starting in May 2026.
If you are a professional returning to work after a 2+ year career break or worked in part time or independent contractor roles, this could be the perfect opportunity! reacHIRE is invested in helping professionals return with confidence; providing the resources and support needed via Program Managers who will help guide and navigate the entire process alongside you.
We know the confidence gap and imposter syndrome can get in the way of meeting amazing Returners, so please don’t hesitate to apply - we’d love to hear from you.
Please note that this is a hybrid role and we are unable to consider candidates who would need to relocate for the program.
Overview:
Are you interested in serving the needs of millions of customers at Fidelity's Workplace Investing, by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions? As a Business Analyst in Fidelity’s Workplace Investing Customer Solutions Chapter, you will be a member of an Agile squad responsible for crafting an engaging experience for our clients.

Requirements

• 3-5 years transferable experience
• Bachelor’s degree preferred
• Experience with workflow design, data analysis, data visualization, and impact analysis
• Familiar with the Agile methodology concept and experience in agile tools such as Jira, Confluence, Mural or similar Agile backlog management tools (training is available)
• Strong written and verbal communication skills, including the ability to summarize and interpret information with key stakeholders such as Subject Matter Experts, and Business Partners
• As a Business Analyst, you must be a highly motivated self-starter with a sense of ownership, attention to detail, and be an effective liaison between stakeholders and your team

Responsibilities

• You will work closely with a team of cross functional and dedicated squad members (product, technology, legal, compliance & risk partners) responsible for delivering specific business goals.
• You will work with your squad to provide effective product partnership through communication, risk mitigation, quality assurance, effective delivery and positive relationship building.
• Identify and document business requirements, current and future states, and provide constructive feedback for future process improvements
• Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables
• Participate and/or facilitate the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives
• Perform end to end Business Acceptance Testing and ensure the traceability of test cases.
• You take initiative to communicate issues/client feedback with Squad Leader/team and resolve issues in a timely manner

What This Job Offers

• Career Level: Mid Level