Business Analyst, GID Operational Excellence

NTT Global Data Centers • Washington, DC

45d • $118,300 - $169,000 • Remote

About The Position

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported. Your role at a glance The Business Analyst is a seasoned subject matter expert responsible for enabling operational excellence through scalable tooling platforms and actionable analytics. This role supports global construction initiatives by integrating monitoring, automation, and reporting tools, and partnering with cross-functional teams to align tooling capabilities with strategic goals. The analyst drives innovation in data architecture and visualization to support continuous improvement and transparency.

Requirements

• Proven ability to contribute to performance strategies that drive operational excellence and business outcomes.
• Extended knowledge of data center facilities, infrastructure, best practices, and industry standards
• Extended communication and interpersonal skills for effective collaboration, stakeholder management, and reporting.
• Extended problem-solving and analytical abilities to address complex challenges.
• Commitment to continuous learning and staying updated with industry trends and best practices.
• Good financial acumen, budgeting skills, and seasoned understanding of business practices and processes.
• Excellent team player with a strong service orientation and meticulous attention to detail while working under pressure.
• Excellent verbal and written communication skills.
• Knowledge of process mapping and project management methodologies.
• Strong analytical skills to convert business requirements into operational deliverables.
• Proficiency in documentation including functional requirements, test cases, and user guides.
• Bachelor's degree or equivalent in Engineering, Business, Information Technology or related field.
• Extensive experience gained in a similar role within a global services organization.
• Extensive experience in project management methodologies, tools, and practices.
• Extensive experience managing data center construction projects.
• Experience in business requirement gathering, use case definition, and process mapping.
• Experience implementing new services and systems.
• Remain stationary for long periods of time.
• Operate computer, peripherals, and other office equipment.
• Perform work during US business hours and time zones.
• Perform work from a remote location with stable internet connection.
• This is a remote position that requires reliable internet connection and electricity.

Nice To Haves

• Desirable certifications include ITIL and Six Sigma, and PMP (Project Management Professional)

Responsibilities

• Acts as a bridge between the business problems and the technology solutions.
• Analyzes, transforms and ultimately resolves the business problems with the help of technology.
• Works with internal stakeholders and applies best practice methodologies to determine business requirements and define solutions.
• Delivers business projects in line with sponsor requirements and enterprise architecture.
• Develops and maintains scalable tooling platforms that support operational excellence across global construction.
• Delivers actionable analytics and dashboards to enable data-driven decision-making.
• Integrates monitoring, automation, and reporting tools to enhance visibility, performance, and compliance.
• Partners with cross-functional teams to align tooling capabilities with evolving business needs and strategic goals.
• Drives innovation in data architecture and visualization to support continuous improvement and transparency.
• Performs any other related task as required.

Benefits

• Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.
• A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees