Business Analyst I - Financial Operations

Waste Management, Inc. (WM)•Windsor, CT

9h•Hybrid

About The Position

As a Business Analyst I, you will serve as a subject matter expert, driving operational excellence within the FinOps organization. You will analyze data, develop and test processes, and deliver impactful training to resolve issues and ensure high-quality outcomes and team efficiency. By monitoring workflows, identifying risks, and implementing continuous improvements, you will play a critical role in enhancing efficiency and supporting the organization’s strategic goals.

Requirements

Bachelor's Degree (accredited) in Business Administration related or similar area of study, or in lieu of degree, a High School Diploma or GED (accredited) and 4 years of relevant work experience.

Nice To Haves

Analytical skills: Ability to analyze data, identify trends, and prepare actionable reports.
Critical thinking skills: Proficiency in resolving complex issues arising from escalations and process challenges.
Process Development: Experience in designing, documenting, and implementing new process workflows, including creating standard operating procedures.
Quality Control & Risk Assessment: Ability to monitor processes for accuracy and quality, identify and monitor risk associated with process change.
Project management: Strong organizational skills to monitor workflow and deliver timely project completion.
Familiarity with relevant tools and systems (e.g., ERP systems, data analysis software like Excel, Power BI, Smartsheet to support data analysis, reporting, and work activity.
Experience involving data analysis, reconciliation, & process improvement.

Responsibilities

Serves as the primary subject matter expert for assigned FinOps functions, guiding team members and stakeholders with in-depth knowledge.
Prepare reports, data summaries, and metrics while providing actionable recommendations to support management decision-making.
Track and resolve issues within the department, collaborating with cross-functional teams to ensure seamless coordination and closure.
Monitor workflows and processes to ensure timely, accurate, and high-quality outcomes, identifying bottlenecks and implementing solutions to enhance efficiency.
Contribute expertise to special projects within the department and cross-functional teams, ensuring project goals are met.
Evaluate and mitigate risks associated with new and modified processes, recommending and leading improvements with documented workflows and standard operating procedures.
Design, develop, and deliver training, evaluating, and enhancing materials to align with departmental goals and boost team skills.
Develop and execute testing protocols for new or updated processes and systems, documenting results and recommending adjustments to ensure functional proficiency.
Perform additional duties as assigned to support department and organizational objectives.