Business Analyst II

Fifth Third Bank•Cincinnati, OH

About The Position

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. Position not available for immigration sponsorship. GENERAL FUNCTION: Under minimal supervision, assist in defining application and project scope/objectives through research, fact-finding, and applying a basic understanding of business, applications, and industry requirements. Function as a team member in the analysis of business and user needs and the implementation of appropriate technology applications. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: Work in partnership with the business unit in order to further develop a solid knowledge of the business line, including the business plan, products, processes and revenue streams. Enhance knowledge of Payments applications and apply same to workflow, process, and problem resolution. Assume a primary role in the planning, testing, and implementation of new applications, enhancements and/or conversions. Work with users in defining project and application requirements. Provide input for or assist in the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects. Function as a liaison between the business line, operations, and the technical areas throughout the project cycle. Partner with the technical areas in the research and resolution of system and process problems. Review operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency. Provide users with documentation and maintain manuals, training materials and other reference materials. Responsible for management reporting, metrics, and dashboard creation/distribution. Where/when necessary, and in conjunction with the Review and Control group and operations, author application procedures and provide training to user community. Review published vendor fixes and make recommendation as to need to apply Level II customer support for front-end applications

Requirements

Bachelor's degree with an emphasis on MIS, Finance,&/or Business or equivalent combination of education and experience.
Minimum 3-5 years experience in Banking, Systems or Operations encompassing one or more of the product groups supported by Global Payments; ACH, Funds Transfer, Foreign Exchange, or Trade Services.
Excellent analytical skills.
Excellent written and oral communication skills.
Excellent presentation skills.

Nice To Haves

Greenbelt certification preferred

Responsibilities

Assist in defining application and project scope/objectives through research, fact-finding, and applying a basic understanding of business, applications, and industry requirements.
Function as a team member in the analysis of business and user needs and the implementation of appropriate technology applications.
Work in partnership with the business unit in order to further develop a solid knowledge of the business line, including the business plan, products, processes and revenue streams.
Enhance knowledge of Payments applications and apply same to workflow, process, and problem resolution.
Assume a primary role in the planning, testing, and implementation of new applications, enhancements and/or conversions.
Work with users in defining project and application requirements.
Provide input for or assist in the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects.
Function as a liaison between the business line, operations, and the technical areas throughout the project cycle.
Partner with the technical areas in the research and resolution of system and process problems.
Review operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency.
Provide users with documentation and maintain manuals, training materials and other reference materials.
Responsible for management reporting, metrics, and dashboard creation/distribution.
Author application procedures and provide training to user community.
Review published vendor fixes and make recommendation as to need to apply Level II customer support for front-end applications