Business Analyst (P&C Insurance)
About The Position
Who are we? Created in 1999, West Point Technologies is committed to providing innovative technical and business services to carriers in the insurance industry. West Point Technologies is a family owned organization and is part of the Jerger Family of companies that also includes American Traditions Insurance Company, TJ Jerger MGA, and Storm King Claims Services. Why work with us? At West Point Technologies , we are P&C industry veterans with a deep bench of testing, automation and BPO experience and expertise. We’ve earned a reputation for solving the most difficult system challenges by delivering customized software and business processing solutions on time and on budget. We are a family-oriented organization committed to providing competitive compensation and benefit packages to our employees including: Medical, Dental, Vision, starting day 1 of employment! Multiple plans to choose from in order to fit your needs 401k plan participation available the 1st quarter after hire with 100% match of 3% and then 50% on the next 2%...fully vested! Generous PTO and paid holiday schedule 1 day of paid volunteer time off per year Onsite workout facility Casual dress code (work appropriate) Hybrid Office Setup with 3 days in office and 2 days remote What will you be doing? Participate fully in an Agile team throughout the full software development lifecycle, including requirements gathering, analysis, user story creation, testing support, and deployment coordination. Analyze client requests and business needs, translating them into clear functional requirements and user stories for the development team. Collaborate directly with insurance carriers and stakeholders to refine requirements and represent the client’s vision throughout the development process. Lead client demos of enhancements and new functionality. Provide UAT coordination and support, including defect triage and tracking in Azure DevOps. Support production releases and Go-Live activities, ensuring smooth implementation and issue resolution.
Requirements
- Proficient in Microsoft Office and Azure DevOps, with strong overall technical aptitude.
- Excellent written and verbal communication skills, with the ability to identify and resolve misunderstandings early.
- Ability to understand end-to-end system workflows and translate business needs into structured user stories and acceptance criteria.
- Strong analytical and problem-solving skills.
- Experience in Customer Service, Quality Assurance, or Underwriting within the P&C insurance industry is a plus.
Nice To Haves
- 3–5 years of Property & Casualty insurance experience.
- Experience working within a full SDLC in an Agile environment.
- Strong ownership mindset, urgency, and follow-through.
- Ability to work effectively with cross-functional teams including developers, QA, product, and client stakeholders.
- Demonstrated ability to thrive in a fast-paced, client-facing SaaS environment.
- Commitment to delivering high-quality, detail-oriented work.
- Knowledge of cloud-based SaaS platforms, hybrid architectures preferred.
- Self-starter with the ability to learn new technologies and insurance products quickly.
- Flexibility to support occasional after-hours releases or client needs.
Responsibilities
- Participate fully in an Agile team throughout the full software development lifecycle, including requirements gathering, analysis, user story creation, testing support, and deployment coordination.
- Analyze client requests and business needs, translating them into clear functional requirements and user stories for the development team.
- Collaborate directly with insurance carriers and stakeholders to refine requirements and represent the client’s vision throughout the development process.
- Lead client demos of enhancements and new functionality.
- Provide UAT coordination and support, including defect triage and tracking in Azure DevOps.
- Support production releases and Go-Live activities, ensuring smooth implementation and issue resolution.
Benefits
- Medical, Dental, Vision, starting day 1 of employment!
- Multiple plans to choose from in order to fit your needs
- 401k plan participation available the 1st quarter after hire with 100% match of 3% and then 50% on the next 2%...fully vested!
- Generous PTO and paid holiday schedule
- 1 day of paid volunteer time off per year
- Onsite workout facility
- Casual dress code (work appropriate)
- Hybrid Office Setup with 3 days in office and 2 days remote
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
