Business Analyst, Sales Technology

Manulife • Boston, MA

1d • Hybrid

About The Position

Manulife/John Hancock is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go. The Sales Enablement Center team is a group of specialists committed to enhancing sales performance and streamlining processes within the distribution team. Their focus is on developing strategies for growth by empowering and equipping our sales team for success. We are seeking a Business Analyst, Sales Technology to join our dynamic and growing team. This individual will play a key role in continuously improving and enhancing our business technologies and ensuring the integrity of our data through a robust data governance program, all while optimizing our business processes. This role is responsible for driving continuous improvement across business processes, technology platforms, and user experience.

Requirements

• Salesforce Experience: 1-3 years of relevant experience working with the Salesforce platform.
• Business Analysis Experience: 2-4 years of experience as a Business Analyst.
• Financial Services Experience: 1-3 years of experience in Financial Services or a general understanding of financial services operations.
• Analytical and Critical Thinking: Strong analytical and critical thinking skills.
• Documentation Skills: Proficiency in requirements solicitation and writing, creating process maps, flow diagrams, reference guides, and other supporting documentation.
• Technical Proficiency: High competence and working knowledge of PC-based software such as MS Teams, Excel, Word, PowerPoint, Project, and Windows.
• Systems Knowledge: Familiarity with systems like Salesforce.com products, Salesvue, Seismic, Microsoft Azure/Power BI, and Microsoft O365.
• Salesforce Knowledge: Knowledge of Salesforce's different modules, objects, and capabilities.
• Time Management: Highly motivated with experience managing multiple priorities under tight timelines.
• Problem-Solving Passion: Possess a passion for digging deeper to uncover new approaches and solutions.

Nice To Haves

• Salesforce Certified Business Analyst is a plus but not required.

Responsibilities

• Business Requirements Development: Translate business needs into clear, comprehensive requirement documents and technical specifications across multi‑technology projects.
• Process & Technology Enhancement: Identify opportunities to design, implement, and optimize new and existing business processes and systems.
• Salesforce Administration: Manage Salesforce and third‑party integrations by designing, testing, documenting, and supporting enhancements, resolving issues, and implementing user experience improvements.
• Agile & Best Practices: Ensure solutions follow software best practices within an agile SDLC framework.
• Continuous Improvement: Deliver ongoing enhancements while maintaining a long‑term strategic view of system and process evolution.
• Project Coordination: Support and participate in multiple concurrent initiatives and projects.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see
• Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed