Business Application Administrator

County of Thurston•Olympia, WA

22h•Onsite

About The Position

Thurston County IT is seeking a professional, motivated, and dependable candidate for the position of Business Application Administrator for ERP (Oracle) to join our team. The Business Application Administrator for ERP (Oracle) will serve as a key liaison between business stakeholders and technical teams, ensuring the effective use, maintenance, and enhancement of the Oracle ERP system. This role involves analyzing business processes, managing system configurations, supporting end users, developing reports, and continuous improvement initiatives to align technology solutions with organizational goals. Essential functions may include, but are not limited to, the following: System Documentation & Knowledge Management Maintain detailed documentation of system configurations, changes, and issues. Document business processes and workflows to preserve institutional knowledge and optimize ERP functionality. Risk Management Identify potential risks related to system operations and propose mitigation strategies. Monitor and manage risks to minimize impact on system performance and availability. User Support, Training & Communication Provide day-to-day user support and configuration assistance. Deliver user training sessions on ERP functionality, workflows, and reporting tools. Collaborate with Communications staff to ensure timely and accurate notifications to impacted end users. Assist staff and analysts with report authoring and deliver report training sessions. System Maintenance & Compliance Share responsibility for quarterly updates, patch validation, and security reviews. Ensure compliance with organizational security and data integrity standards. Business Process Analysis & Improvement Meet with business owners to document and understand business processes. Recommend future features and workflows that align with business needs. Collaborate with business owners to prioritize upcoming enhancements. Project Support Assist in upcoming focused upgrades and deployments within the ERP application. Support testing, validation, and rollout of new features and modules. Reporting & Analytics Assist staff and analysts with report authoring and report training. Develop and maintain reports using OTBI, Oracle Analytics Cloud (OAC), and other reporting tools. Ensure data accuracy and integrity in reporting solutions.

Requirements

Bachelor’s degree in information technology, computer science, or closely related field and five (5) years of experience with demonstrated progressive responsibility in database management and computer technology combined with at least two (2) years of experience as a lead or supervisor.
Knowledge of various personal computer programs, including but not limited to, word processing, spreadsheets, file management , available software products; principles of data classification and management, workflow processes and goals; principles of local area network management and basics of data transfer utilities are essential.
Depending upon area of assignment, knowledge and experience related to specific office/department needs and objectives.
Thorough knowledge of software including network and desktop operating systems, office automation, programming languages, database products.
Knowledge of pertinent local, state, and federal laws.
Ability to interpret policies and procedures and to analyze complex problems.
Ability to prioritize work, meet deadlines, and manage a database.

Nice To Haves

Experience with ERP implementations or upgrades.
Knowledge of ITIL or similar frameworks for risk and change management.
Project management experience or certification (PMP, Agile).
Excellent analytical and problem-solving skills.
Strong communication and collaboration abilities.
Ability to manage multiple priorities and work in a fast-paced environment.

Responsibilities

System Documentation & Knowledge Management Maintain detailed documentation of system configurations, changes, and issues.
Document business processes and workflows to preserve institutional knowledge and optimize ERP functionality.
Risk Management Identify potential risks related to system operations and propose mitigation strategies.
Monitor and manage risks to minimize impact on system performance and availability.
User Support, Training & Communication Provide day-to-day user support and configuration assistance.
Deliver user training sessions on ERP functionality, workflows, and reporting tools.
Collaborate with Communications staff to ensure timely and accurate notifications to impacted end users.
Assist staff and analysts with report authoring and deliver report training sessions.
System Maintenance & Compliance Share responsibility for quarterly updates, patch validation, and security reviews.
Ensure compliance with organizational security and data integrity standards.
Business Process Analysis & Improvement Meet with business owners to document and understand business processes.
Recommend future features and workflows that align with business needs.
Collaborate with business owners to prioritize upcoming enhancements.
Project Support Assist in upcoming focused upgrades and deployments within the ERP application.
Support testing, validation, and rollout of new features and modules.
Reporting & Analytics Assist staff and analysts with report authoring and report training.
Develop and maintain reports using OTBI, Oracle Analytics Cloud (OAC), and other reporting tools.
Ensure data accuracy and integrity in reporting solutions.

Benefits

Work-Life Balance
Plan For Your Future
retirement plan
pre-tax savings accounts
comprehensive health care and dental/vision care
Paid Leave
paid vacation
paid holidays
Robust Training Program
Employees are encouraged to attend County paid training to help them further their career, learn new skill sets, and stay on top of emerging trends in our industry.
Flexible Work Schedules
alternative or compressed schedules and/or remote working
Deferred Compensation
The County offers 3 voluntary deferred compensation plans for employees who would like to set aside additional deferred tax dollars into a retirement savings plan.
Flexible Spending Account (FSA )
Employees can take advantage of Section 125 flexible spending accounts for out-of-pocket health care and daycare expenses with pre-tax dollars.
Public Service Loan Forgiveness
This is a federal program which allows full-time public service employees who have made qualifying payments for certain loans, to get their student loans repaid.