Business Applications Analyst

CLA (CliftonLarsonAllen)•Milwaukee, WI

About The Position

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you. CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other. CLA is growing and seeking to hire an experienced Business Applications Analyst to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work environment. In this position you should have the following; excellent interpersonal skills with the ability to communicate at all levels. Strong problem solving and creative skills and the ability to exercise sound judgment. Most important, demonstrate a high level of integrity and dependability with a strong sense of urgency and results-orientation. This role acts as a significant member of the business collaboration and mobile support team to provide consistent and high-quality IT customer service. They assist in planning, testing, and collaborating with other technology services teams on business technology projects, and also assist in resolving Level II incident tickets from the Service Desk.

Requirements

2 years of experience in customer service support required
2 years experience in an area of application support, Helpdesk, Desktop Management, Mobile device/application support or similar IT experience preferred
Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.
Understanding of script writing and SQL development.
Knowledge of test planning and test case development and execution.

Responsibilities

Technical Support: Provides support for CLA’s technologies and varied applications. Resolves 2nd level issues and requests from the Service Desk. Participates in an on-call rotation to provide 24 hour support to the Service Desk.
Projects: Collaborates and executes CLA sponsored projects, such as acquisitions, annual hardware refresh, and site visits. Provides technical specialty in support of testing, requirements definition, and business solutions. Tests critical applications after updates have been applied to analyze for functional success and unforeseen errors. Occasional collaboration with other teams on projects as required.