Business Apps Analyst I

Lexington Medical Center

3d

About The Position

Participates in analysis, design, programming, testing, documentation, implementation and auditing of multiple comprehensive Hospital Information Systems including the Electronic Health Record (EHR) and in support of revenue cycle, financial, accounting, human resources and supply chain operations (ERP). Assists in evaluation, analysis, maintenance and development of system functionality to meet business objectives including participating in project plan development/tracking and workflow analysis. Coordinates resolution of system process or performance issues interacting with functional users, internal and external technology resources. Serves as liaison between business units and IS technology teams as well as assists with end user education and training deployment.

Requirements

• Minimum Education: High School Diploma or Equivalent
• Minimum Years of Experience: 5 Years of experience in a related business services area, considered super user in area of expertise with relevant IT experience
• Excellent analytical and problem solving skills
• Willing to obtain certification in Health IT Workforce Training (HIT) program within 6 months of position
• Must be willing to obtain vendor and/or technical EHR certification.

Responsibilities

• Provides technical and application support to IS staff and end-users for Business System related issues.
• Provides application support by identification and resolution of system problems, providing in-service training as required.
• Develops documentation to support system implementations, program modifications and customizations including development of manuals, in-house diagrams and process flow charts according to department standards. Translates technical requirements and procedures into well-implemented business solutions.
• Develops/Updates programs conforming to established internal or vendor recommended programming standards.
• Analyzes existing practices by facilitating communication, cooperation and information from key users, ensuring patient safety and consistent practices throughout the organization.
• Analyzes trade offs between usability and performance needs.
• Resolves problems and recommends solutions through research, inquiry and data analysis maintaining logs and tracking of issues.
• Design, redesign and analyze processes and apply knowledge to build software application.
• Contributes to the preparation of testing scripts and participates in testing for implementation, upgrades, and fixes. Performs unit, system and integrated testing tasks.
• Collaborates with end users, business areas, IT, vendors and leadership to elicit, analyze, communicate, and validate system processes. Team participant and contributor.
• Serves as project champion to promote the integration of technology into the clinical setting.
• Works with trainers to develop tools and resources specific to the application. Contributors and testers.
• Participates and supports project and team goals, objectives and timelines working with a sense of urgency and accuracy to ensure effective implementation.
• Prepares and presents to different groups in an effective manner appropriate for the audience. Contributes to preparation of materials.
• Documents needs assessments, processes, system requirements, change management, and user training materials to ensure successful communication to both technical team and the end user.
• Assists in software selection and evaluates emerging technologies staying abreast of best practices.
• Coordinates system acquisition and implementation of assigned applications, including hardware and software.
• Manages system set up and implementation.
• Monitors system performance.
• Participates in the planning and preparation of go-live implementation as well as projects, updates, patches, and other routine maintenance. Participates and implements.
• Provides ongoing user support and training, when applicable, paying keen attention to user needs and opportunities to offer solutions and modify processes to improve patient care and related efficiencies.
• Identifies reports and develops report specifications for report writers to meet the needs of the application user.
• Documents support calls and ongoing issue management.
• Communicates with vendors as needed for system performance problems and questions. Basic communication and problem identification.
• Participates in short, medium and long range system planning.
• Initiates and/or maintains project plan documentation.
• Attends continuing education courses, seminars and conferences to keep abreast of Information Technology developments.
• Participates in the development and management of Policies & Procedures, including contingency plans related to HR/Financial Systems implementation and use.
• Follows “Service Excellence” guidelines.
• Performs all other duties as assigned by authorized personnel or as required in an emergency, e.g., fire or disaster.

Benefits

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees