Business Architect Senior

PNC Bank•Pittsburgh, PA

6d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) Business Architect Senior (Salesforce Solutions Engineer) within PNC's Retail Banking- Operational Effectiveness team, you will be based in Chicago, IL, Atlanta, GA, New York, NY or Pittsburgh, PA. Additional locations may be considered within PNC’s footprint. The Business Architect Senior / Salesforce Solution Engineer is a strategic, client facing technical expert who partners closely with business leaders, account executives, and cross functional teams to translate complex business needs into scalable Salesforce driven solutions. This role bridges the gap between business strategy and technology execution—advising stakeholders, architecting solutions, and ensuring successful adoption of Salesforce capabilities across the enterprise. The ideal candidate blends strong business acumen with deep Salesforce platform expertise, and excels at designing innovative, value driven solutions that support organizational growth and operational excellence. Job Description Provides guidance and advice on business architecture designs in complex projects, resolves difficult problems and ensures that all deliverables meet high standards in quality. Designs business architecture procedures, such as the target operating model and roadmap, while considering business strategies and goals. Consults on best practices for junior staff in business architecture planning, processes, data modeling and business architecture tools (e.g. UML and BPMN.) Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered. Oversees the quality of business architecture project deliverables while ensuring that they are in compliance with relevant standards and processes. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

Extensive experience in Salesforce solution engineering, business architecture, or related roles.
Strong understanding of Salesforce platform architecture, capabilities, and configuration tools.
Proven experience designing end to end solutions that integrate business processes, technology, and user experience.
Excellent communication, facilitation, and presentation skills.
Ability to translate business problems into scalable, high impact technical solutions.
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Roles at this level typically require a university / college degree.
Higher level education such as a Masters degree, PhD, or certifications is desirable.
Industry relevant experience is typically 8+ years.
Specific certifications are often required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Salesforce certifications (e.g., Application Architect, System Architect, Sales/Service Cloud Consultant, Platform App Builder).
Experience with large scale enterprise environments, multi cloud implementations, or complex integration landscapes.
Background in pre sales engineering, or enterprise solution architecture.
Familiarity with Banking, Financial Services, or at least Retail Sales
Competitive Advantages
Customer Solutions
Design
Enterprise Architecture Framework
Machine Learning (ML)
Risk Assessments
Technical Knowledge
Business Architecture
Business Process Modeling
Consulting
Industry Knowledge
IT Architecture
IT Standards
Procedures & Policies
Planning: Tactical, Strategic
Problem Solving

Responsibilities

Partner with the Business on discovery sessions to understand business objectives, pain points, and technical requirements.
Help Product Managers identify opportunities to streamline, automate, or enhance operations using your expertise on latest Salesforce capabilities.
Serve as a trusted advisor, providing guidance on platform best practices, architecture standards, and technology alignment.
Architect tailored Salesforce solutions that align with business strategy, functional needs, and enterprise architecture principles.
Build, configure, and deliver engaging, purpose built demos and prototypes that illustrate solution value and feasibility.
Translate complex technical concepts into clear, compelling narratives for both technical and non technical audiences.
Act as an enterprise Salesforce subject matter expert, maintaining deep knowledge of Sales Cloud, Financial Services Cloud, AI tools, and extensibility options.
Provide guidance on both declarative (click-based) and programmatic (Apex, Lightning Web Components, APIs) solution patterns.
Stay informed about Salesforce releases, innovations, and industry trends to proactively recommend enhancements.
Provides guidance and advice on business architecture designs in complex projects, resolves difficult problems and ensures that all deliverables meet high standards in quality.
Consults on best practices for junior staff in business architecture planning, processes, solutions, and Salesforce capabilities.
Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered.
Oversees the quality of business architecture project deliverables while ensuring that they are in compliance with relevant standards and processes.
Designs business architecture procedures, such as the target operating model and roadmap, while considering business strategies and goals.
Consults on best practices for junior staff in business architecture planning, processes, data modeling and business architecture tools (e.g. UML and BPMN.)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

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