Business Associate Manager - Bismarck

First Community Credit Union • Bismarck, ND

1d

About The Position

FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.
As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community.
Core Values - Strengthen Community by helping members grow and thrive.
Community - Our communities define who we are: "People Helping People."
Integrity - We live and work with uncompromised integrity.
Passion - We display passion in our work and service to our membership.
Growth - Growing both as a Credit Union and professionally as employees is imperative to long‑term success.

The Business Associate Manager supports FCCU's mission by leading a team that delivers high‑quality administrative and servicing support to Agricultural and Commercial Loan Officers. This role ensures loan files are accurate, compliant, and efficiently processed from origination through closing.
The Manager provides daily leadership, coaching, and development to Business Associates, promotes consistent processes across markets, and serves as a knowledgeable resource in business deposit products, Treasury Management services, and business lending.
Ideal candidates are strong communicators, organized, and skilled in building team engagement while supporting exceptional service to FCCU's business and ag members.

Requirements

• Bachelor's degree in business, finance, or a related field or equivalent work experience.
• Strong administrative and clerical skills
• Ability to operate a computer, telephone and other office equipment
• Leadership or supervisory experience with the ability to motivate teams and lead change.
• Ability to communication, both written and verbal
• Detail-oriented and able to work in a fast-paced member service environment

Responsibilities

• Lead, coach, and develop the Business Associate team to ensure consistent, high‑quality loan servicing and strong team engagement.
• Oversee loan documentation and portfolio servicing to ensure accuracy, completeness, and compliance with FCCU policies and regulatory requirements.
• Partner closely with Agricultural and Commercial Loan Officers to support production needs and deliver an exceptional member experience.
• Monitor team performance using dashboards, reports, and metrics to identify strengths, gaps, and training needs.
• Serve as a resource on business deposit products, Treasury Management services, and loan servicing requirements across all markets.
• Maintain accurate member and loan servicing records, ensure operational consistency across branches, and support adherence to internal policies and security procedures.

Benefits

• We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more.
• While we know benefits are highly important, we also recognize and support the value of a family and work life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager