Business Banking Specialist I

Arizona Financial Credit Union•Phoenix, AZ

2d•Hybrid

About The Position

Job Summary Overview The position is responsible for providing service through all business banking servicing channels. Essential Job Functions Serves as product knowledge and troubleshooting expert for all business online and Treasury Management services. This includes, but is not limited to: Online account opening process. Online banking and mobile banking. Bill Pay (consumer & business). External transfers. Mobile deposit. Remote Deposit Capture. Positive Pay. ACH Origination. Card Power. Money Management. Website online search tool (Silvercloud Ops Manual for members). Responds to member inquiries through email, chat, and phone correspondence with consistent, accurate and courteous service. Maintains high degree of knowledge of business products, services, and processes. Maintains strong knowledge of business structures and account documentation requirements. Identifies fraud trends to mitigate losses for both members and credit union. Maintains high level knowledge of online fraud and business fraud, such as brute force attacks and new account fraud. Assigned to business banking related ACD Groups. This includes, but is not limited to: Business Services. Treasury Management. Fosters and maintains relationships with business members. Presents sales opportunities for leads, referrals, or additional services throughout written and verbal communication. Also requires outbound sales and service call/email efforts. Conducts daily morning tasks, including customer calls related to ACH, non-posts, chargebacks, inactive/dormant accounts, red flags, and more. Performs other job-related duties as assigned.

Requirements

High School diploma or general education degree (GED) and one (1) years’ experience in a financial institution with experience opening new accounts or completing loan applications or call center environment or any equivalent combination experience.
Knowledge of computers.
Ability to type 25 words per minute.
Ability to read, write, speak, and use proper grammar in English.
Ability to read, interpret and analyze written instructions, correspondence, and procedure manuals.
Ability to write simple business correspondence.
Ability to speak effectively to members regarding common inquiries or complaints.
Ability to apply common sense understanding when dealing with problems involving variable in standardized situations.

Nice To Haves

Proficiency in Quicken and Microsoft Money.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Good understanding of bank products, sales, and new business development.
Basic knowledge of cash flow management and business credit underwriting.
Strong customer service and community relations skills.

Responsibilities

Serves as product knowledge and troubleshooting expert for all business online and Treasury Management services.
Responds to member inquiries through email, chat, and phone correspondence with consistent, accurate and courteous service.
Maintains high degree of knowledge of business products, services, and processes.
Maintains strong knowledge of business structures and account documentation requirements.
Identifies fraud trends to mitigate losses for both members and credit union.
Maintains high level knowledge of online fraud and business fraud, such as brute force attacks and new account fraud.
Assigned to business banking related ACD Groups.
Fosters and maintains relationships with business members.
Presents sales opportunities for leads, referrals, or additional services throughout written and verbal communication.
Conducts daily morning tasks, including customer calls related to ACH, non-posts, chargebacks, inactive/dormant accounts, red flags, and more.
Performs other job-related duties as assigned.