Business Blueprint Sales Activation Account Manager

American Express•Atlanta, GA

1d•$31 - $49•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Your mission: In this role, you will be directly responsible for assisting qualified Business Line of Credit customers. Your primary focus will be building strong customer relationships, guiding business owners through the lending process, and driving activation of the product to increase loan originations. This role requires engaging with warm leads, conducting consultative conversations to educate and support business owners while ensuring strict adherence to compliance standards. Success is defined by consistently exceeding quarterly sales targets, achieving daily performance KPIs, and performing effectively in a fast-paced, competitive, and team-oriented environment.

Requirements

Growth-Oriented: Motivated to continuously develop both personally and professionally, with a commitment to learning and improving in a dynamic environment
Sales Experience: Proven success in a fast-paced telephone sales environment making a high number of outbound calls daily (2+ years preferred)
Compliance-Minded: Strong understanding of regulatory requirements and commitment to ethical sales practices
Communication Skills: Capability to address customer concerns and offer effective solutions with strong verbal and written communication skills
Customer Relationship Management: Ability to build and maintain strong relationships with business owners
Technology Proficient: Skilled in using online tools CRM Platforms (Salesforce preferred)

Nice To Haves

Financial Knowledge (preferred): Familiarity with business credit, lending, or banking products

Responsibilities

Conduct high-volume outbound and inbound sales calls to warm leads while effectively managing a book of business
Consistently meet and exceed quarterly sales targets and daily KPIs in a fast-paced, goal driven environment
Maintain strict adherence to compliance standards, ensuring all sales activities align with regulatory and company guidelines
Develop expertise in the SMB landscape, understanding cash flow trends and providing consultative guidance to business owners
Utilize CRM tools (Salesforce) to track customer interactions, sales progress, and follow-up opportunities
Collaborate with internal teams to enhance the customer and colleague experience

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities