Business Development Center Representative (BDC)

Germain Lexus Of Naples • Naples, FL

1d

About The Position

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time. As a Business Development Center Representative (BDC) , you are the link between the buyer and their future vehicle. You will assist the customer with questions regarding perspective vehicles and their ability to purchase.

Requirements

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Strong computer skills

Responsibilities

• Answer customer calls and establish follow-up appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Follow up with leads that are not ready to make an appointment or no-show
• Stay abreast of the newest vehicles and technologies on the market
• Participate in team and process development sessions – keeping positive relationships with teammates, sales team and dealership management
• Utilize CRM tracking system daily

Benefits

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed