Business Development Coordinator-Service Department

Pohanka Automotive Group•Chantilly, VA

14d

About The Position

Pohanka Automotive Group is hiring for Business Development Coordinators to join our team! Do you enjoy meeting new people and helping out customers? Are you passionate about delivering an excellent customer service experience? Do you have an outgoing personality and enjoy cultivating new relationships? If you answered yes, we want to talk to you! Our dealership has been a driving force in the industry, setting benchmarks for quality, reliability, and customer satisfaction.

Requirements

At least one previous role is based on strong customer service experience.
Team player attitude
Prompt and courteous
Enthusiastic personality
Must have strong computer skills.
Willing to submit a pre-employment background check & drug scree n.
The ability to Multi-Task
At least one weekend day is necessary

Nice To Haves

Bilingual
Automotive experience
Automotive service department

Responsibilities

Answer customer calls and establish follow-up with service appointments.
Respond to emails, phone calls and live chats service inquiries.
Provide customers with initial product information & direct them to the appropriate dealership resources.
Present initial financing options based on customer needs.
Follow up with Service and Manufacturer Recall leads of Existing and New Client opportunities
Preform weekly service outbound phone calls to clients as directed by m anagement team
Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
Utilize CRM tracking system daily .