Business Development Educator

PAM Health Corporate Office•Enola, PA

About The Position

The Business Development Educator is responsible for developing, implementing, and facilitating education, training, and competency development for Director of Strategic Initiatives and Integration, Clinical and Physician Navigators, and Clinical Evaluators. This role ensures consistent, high-quality clinical evaluations, accurate documentation, and strong interdisciplinary communication that supports safe transitions of care and appropriate patient placement. The educator serves as a subject-matter expert in business development marketing efforts and clinical assessment standards, regulatory compliance, referral workflows, and best practices in patient selection and admission processes.

Requirements

Possess a baccalaureate degree from an accredited college or university in a health field, preferably nursing; current licensure in nursing or therapy is preferred; prior marketing and inpatient rehabilitation experience preferred; equivalent experience and clinical training may be substituted.
Registered Nurse (RN), Licensed Vocational Nurse (LVN), Physical Therapist (PT), Occupational Therapist (OT), Speech-Language Pathologist (SLP), or equivalent clinical licensure required.
Minimum 3–5 years of clinical experience; experience in admissions, liaison work, utilization review, or care transitions strongly preferred.
Strong knowledge of clinical assessment processes, documentation standards, and regulatory requirements across post-acute or acute care settings.
Excellent communication, presentation, coaching, and interpersonal skills.
Ability to analyze data, identify trends, and translate findings into actionable educational strategies.
Effective management and training skills related to marketing, sales and territory management
Excellent clinical and assessment skills
Effective presentation and training skills
Excellent written and oral communication skills
Knowledge of PPS payment/reimbursement systems
Knowledge of patient rights and commitment to patient advocacy
Ability to collect, documents, and analyze data
Word processing and data entry skills
Excellent relationship management skills with referral sources and physicians

Responsibilities

Develop and deliver onboarding, ongoing training, and competency assessments for Director of Strategic Initiatives and Integration, Clinical and Physician Navigators, and Clinical Evaluators.
Provide education on clinical assessment techniques, documentation standards, regulatory requirements (e.g., CMS, state guidelines), and organizational policies.
Create training materials, job aids, competencies, and continuing education modules.
Coach and mentor staff to strengthen assessment accuracy, clinical judgment, communication, and customer-service excellence.
Track and trend education completion and impact.
Conduct check-in calls with all new employees and provide feedback to the DSI’s and Corporate support.
Collaborate with admissions, CDI, business development, and other departments to ensure we have the most up to date processes and resources.
Participate in the development and refinement of protocols, tools, templates, and standard work that support effective patient selection and safe transitions.
Use data and feedback to propose improvements to the referral, assessment, and admission processes
Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team.
Coaches, evaluates, develops, and inspires staff; sets expectations; recognizes achievements; effectively manages conflict; aligns department goals with organization goals; provides feedback; delegates appropriately; evaluations completed on time.
Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of confidentiality and company values; adheres to and supports company policies, procedures and safety guidelines.
Identifies problems and involves others in seeking solutions; conducts appropriate analysis and searches for best solutions; effectively and efficiently implements appropriate responses to correct problems; responds promptly and effectively to new challenges.
Makes clear, consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely, appropriate decisions.
Understands company vision and aligns priorities accordingly; measures outcomes; uses feedback to redirect as required; evaluates alternatives; appropriately organizes complex issues to desirable resolution
Connects with peers, subordinate employees and all customers; actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; negotiates effectively.
Strives for efficient, effective, high-quality performance in self and in the department; delivers timely and accurate results; resilient when responding to matters that are challenging; takes initiative to make improvements.
Motivates others; accepts responsibility; maintains high morale in department; develops trust and credibility; expects honest and ethical behavior of self and staff.
Encourages cooperation and collaboration; builds effective teams; works in partnership with others; is flexible; responsive to the needs of others.
Maintains up-to-date skills through involvement with professional organizations and/or continuing education.
Maintains the highest level of customer service via courtesy, compassion and positive communication.
Promotes the mission and vision of PAM Health within the work environment and the community.
Respects dignity and confidentiality by adherence to all applicable policies and procedures.
Works in a manner that promotes safety; wears clothing appropriate to the performance of the job.
Participates in OSHA required training.
Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment.
Reports unsafe practices to management.
Knows own role in case of an emergency.