Business Development Manager-Seattle

About the position

Responsible for developing and executing strategic initiatives to educate and empower travel agents, with the objective of driving sales growth and expanding market share within the assigned territory. This role oversees travel agency accounts, consistently working toward surpassing performance goals and benchmarks. As a Business Development Manager (BDM), the position is directly accountable for promotional efforts that generate revenue from agency driven sales for Carnival Cruise Line. Engagement with accounts is carried out through a mix of in-person visits, virtual webinars, phone outreach, and written communications. Importantly, this role focuses solely on B2B sales activities and does not involve direct-to-consumer transactions.

Responsibilities

• Design and implement strategies for territory management and business development to ensure long-term relationships with travel agents are consistent and continue to grow in accordance with corporate objectives.
• Enhance promotional effectiveness and develop marketing strategies. Provide travel agents with online promotional materials and collateral and make recommendations to enhance agency marketing effectiveness.
• Educate travel agents on Carnival Cruise Line products and provide sales and marketing assistance, including but not limited to ship inspections, trade shows, pier side overnights and seminars at sea.
• Make assigned sales calls per week in the specified territory to travel agency accounts as directed by RVP/VP North America.
• Conduct training sessions and webinars to educate travel agents on Carnival Cruise Line offerings, promotions, and booking processes. Develop and deliver engaging training materials, including presentations, videos, and interactive content.
• Maintain frequent contact with RVP/VP North America to ensure territory needs are met and opportunities are addressed.
• Collaborate with Strategic Partner Division to maintain clear and consistent communication with shared travel agent accounts.
• Conduct sales blitzes to target specific company initiatives.
• Manage co-op needs and territory budget.
• Maintain accurate and detailed agency database through Oracle Sales Cloud or current CRM.
• Complete required reporting of activities and track budgeted tools as requested by RVP/VP.

Requirements

• High School Diploma required.
• Bachelor's degree in business, marketing, or a related field preferred.
• Discipline in Sales/Marketing.
• Proven experience in sales, preferably within the travel or hospitality industry.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Excellent communication and presentation skills.
• Strong understanding of travel agent distribution channel.

Nice-to-haves

• Self-motivated, proactive and results oriented.

Benefits

• Cost-effective medical, dental and vision plans.
• Employee Assistance Program and other mental health resources.
• Company paid term life insurance and disability coverage.
• 401(k) plan that includes a company match.
• Employee Stock Purchase plan.
• Paid Time Off.
• Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays.
• Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.
• Sick Time – All full-time employees receive 80 hours of sick time each year.
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends.
• Personal and professional learning and development resources including tuition reimbursement.
• On-site Fitness center at our Miami campus.