PACE, Business Development Manager

Family Health Centers of San Diego•San Diego, CA

About The Position

Under the direction of the VP of PACE and Older Adult Services, the Business Development Manager, PACE works with the team of BDR Representatives and the Marketing Coordinator to meet the goals of enrollment census at FHCSD PACE Centers and facilitates collaborative relationships across FHCSD with the interdisciplinary team (IDT), and with external stakeholders to promote FHCSD values, culture, and mission.

Requirements

Relevant Bachelor’s degree in Healthcare, Marketing or related field.
Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver’s license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Mileage and other reimbursements are governed by policy.
5 Years of progressive and applicable experience in Healthcare, Marketing, Business Development, or related areas to ensure successful execution in the position.
Strong knowledge and experience with the Microsoft Suite.
Techniques and methods to organize and supervise a department, and techniques of effective supervision, including training and evaluation of direct reports.
Knowledge and/or experience with the senior care market, including competitors, regulations, and available resources.
Knowledge of PACE marketing regulations (state and federal).
Demonstrated ability to be culturally sensitive and respect diversity.
Excellent written and verbal communication skills.
Knowledge of the community resources, health, and social service systems in San Diego County and skill in establishing working relationships with community partners.

Nice To Haves

Experience working in a healthcare organization or agency that supports the geriatric population is preferred.

Responsibilities

Meet FHCSD gross and net census growth goals.
Coordinate all marketing, outreach, and community engagement activities.
Coordinate all intake and enrollment processes, including implementing process improvements to drive efficiency and conversion.
Track, oversee, and report on team performance, including meeting/exceeding goals for leads, home visits, enrollments, and eligibility statuses on a daily, weekly, and monthly basis.
Establish strategies and maintain relationships with referral sources, including senior housing, physician groups, hospitals, post-acute facilities, and community organizations within their FHCSD market.
Maintain enrollment workflow, adhere to timelines, and ensure compliance with DHCS and CMS guidelines and policies.
Collaborate with executive teams to report on key metrics and proactively address problems.
Assist with developing policies, procedures, and standards for department activities.
Communicate job expectations with employees to achieve results.
Provide performance supervision through coaching, counseling, mentoring, and disciplining.
Ensure employees have the necessary resources to succeed.
Able to adjust marketing and enrollment strategies as necessary based on data analysis.
Establish and maintain effective interpersonal relationships with all levels of staff, other internal departments, outside agencies, providers, the general public, and all referral sources.
Comply with all departments, organizations, and government policies & procedures.
Attend meetings and complete trainings before or by the due date, as required.
Perform other duties as assigned.