Business Development Service Representative

Marine Chevrolet • Jacksonville, NC

3d

About The Position

Marine Chevrolet Company is looking for an enthusiastic person to fill a customer service role. If you are passionate about putting the customer first and creating a five-star experience, this is the spot for you! Answering and making phone calls, emails, and text messages in a professional manner to provide the best customer service.

Requirements

• Outgoing person focused on the customer experience
• Desire and willingness to assist other associates to accommodate our guests
• Time management, prioritization skills, and the ability to multi-task
• Willingness to incorporate word tracks to replicate great experiences over and over
• Good verbal and written communication skills
• Reliable, driven, resourceful, and self-motivated
• Prior BDC or Customer Service required

Responsibilities

• Process inbound service leads.
• Generate appointments and quotes by means of proactive prospecting and lead activity management in an effort to qualify and market to potential customers.
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
• Check email frequently and respond to inquiries immediately
• Generate check ins by means of proactive outbound calling, texting, and emailing
• Work with Service Advisors and other support staff to ensure 5-star customer experiences
• Help educate customers using words and actions that promote maintaining their vehicle investment

Benefits

• Guaranteed Weekly Income
• Monthly Incentives
• Excellent Company Benefits: 401(k), Paid vacation, Medical, Dental, Vision, Life, Employee Discounts
• Five Day Work Week

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed