Business Development Specialist

DSV • Phoenix, AZ

3d • $55,000 - $68,000

About The Position

At DSV Road, the Business Development Specialist is responsible for driving profitable growth by acquiring new customers, reactivating dormant accounts, and developing early-stage relationships within the small and mid-sized customer segment. This role manages a high-volume sales pipeline and converts leads to active customers using primarily phone, email, and CRM-driven outreach. The position focuses on fast response times, disciplined follow-up, and consistent onboarding to establish long-term customer value. The Business Development Specialist works closely with Pricing, Operations, and Sales Support teams to develop service solutions and ensure successful customer onboarding.

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Logistics, Sales, or a related field preferred.
• 1–3 years of inside sales, business development, customer service, or commercial experience preferred.
• Experience working in a KPI-driven or quota-based environment preferred.
• Experience using CRM platforms (Microsoft Dynamics or similar) preferred.
• Basic understanding of transportation, logistics, or supply chain services preferred.
• Strong written and verbal communication skills.
• Customer-focused mindset with the ability to build relationships remotely.
• Organized with strong time management and follow-through.
• Ability to manage a high volume of outreach activities daily.
• Comfortable working in a fast-paced, metrics-driven environment.
• Problem-solving and needs-discovery skills.
• Basic commercial and pricing awareness.
• Collaboration and cross-functional communication skills.
• Resilience and persistence in a sales environment.

Nice To Haves

• Associate’s or Bachelor’s degree in Business, Logistics, Sales, or a related field preferred.
• 1–3 years of inside sales, business development, customer service, or commercial experience preferred.
• Experience working in a KPI-driven or quota-based environment preferred.
• Experience using CRM platforms (Microsoft Dynamics or similar) preferred.
• Basic understanding of transportation, logistics, or supply chain services preferred.

Responsibilities

• Prospect and acquire new customers through outbound outreach including phone, email, and digital platforms.
• Reactivate inactive or churned customer accounts.
• Convert qualified leads into active shipping customers and revenue-generating accounts.
• Identify and execute upsell and cross-sell opportunities within new and reactivated accounts.
• Encourage one-time shippers to become recurring customers to improve retention and account activation.
• Meet or exceed assigned activity, pipeline, and revenue performance metrics.
• Build, manage, and prioritize a structured sales pipeline within the company CRM system.
• Qualify leads using defined criteria and advance opportunities through the sales cycle.
• Maintain accurate and complete CRM documentation, forecasting, and activity tracking.
• Monitor pipeline progress and maintain follow-up schedules to ensure timely movement of opportunities.
• Execute high-volume outbound outreach via calls, email, and digital platforms.
• Identify customer needs, service gaps, and buying triggers to appropriately position company solutions.
• Apply solution-based selling techniques to close opportunities efficiently.
• Provide timely follow-up and consistent communication to customers.
• Support onboarding of new customers to ensure a positive initial experience and repeat business.
• Collaborate with Pricing, Sales Support, and Operations to develop competitive service offerings and confirm service feasibility.
• Coordinate onboarding activities and handoff to operational teams.
• Share customer feedback and market insights to improve lead quality and targeting.
• Communicate customer expectations and service requirements to internal stakeholders.
• Other duties and projects assigned

Benefits

• DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.
• Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.
• To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED