Business Innovation Intern

Commonwealth of Massachusetts • Chelsea, MA

20h

About The Position

This position is situated within the Business Innovation Group, a division of the Analytics and Innovation Bureau. The selected candidate plays a crucial role in assisting with DOR initiatives and contributing to the development and execution of various projects, including support of our digital accessibility project for the Tax Administration Division. Your responsibilities will include conducting research, analyzing data, and providing recommendations to enhance the efficiency and effectiveness of DOR initiatives. Additionally, you will collaborate with cross-functional teams to ensure the seamless execution of projects and actively participate in meetings to contribute your ideas and insights. This internship would ideally start in March and last about 6 months.

Nice To Haves

• Strong oral and written communication skills.
• Ability to communicate with technical and business resources at many levels in a manner that supports progress and success.
• Ability to understand, appreciate and adapt to new business cultures and ways of working.
• Demonstrates initiative and works independently with minimal supervision.
• Proficiency in design and technical requirements documentation.
• Flexible and adaptable in a fast-paced changing environment and managing changing priorities.
• Proficiency in the Microsoft Office Suite (Excel, Word, PowerPoint)
• Exercises sound judgment and discretion in handling confidential information.

Responsibilities

• The candidate will assist in performing research using taxpayer data and other external online resources; and correspond in writing to taxpayers to obtain the necessary documentation needed to complete all case work in the accordance with the Department Policy.
• Stay up to date with assigned tasks and provide regular progress reports.
• Adhere to department and bureau administrative and customer service policies.
• Undertake additional duties and responsibilities, as assigned by management, to support the completion of special and/or ongoing projects within the division.

Benefits

• When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
• Want the specifics? Explore our Employee Benefits and Rewards!

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed