Business Insight Manager

U.S. Bank National Association • Tempe, AZ

3d • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Position Overview
The Business Insight Manager serves as a people leader who coordinates enterprise complaints, manages engagement activities, and leads a team of trainers and compliance/reporting staff. This role consolidates training efforts, oversees reporting and metrics, and acts as an air traffic controller for leadership, ensuring smooth communication and workflow across the organization. The Business Insight Manager is responsible for the operational management of their assigned functional areas and regions, delivering quality service and effective operational support to both internal and external customers.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of relevant experience

Nice To Haves

• Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
• Understanding of applicable Federal and State laws and regulations
• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
• Good organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent interpersonal and verbal and written communication skills
• Excellent supervisory and management skills
• Ability to manage multiple tasks

Responsibilities

• Lead and manage a team of trainers and compliance/reporting staff, providing direction, guidance, and support to nine direct reports.
• Coordinate enterprise-level complaint processes and engagement activities.
• Consolidate training programs and ensure consistency and quality across all training initiatives.
• Oversee all reporting and metrics for the department to ensure accurate and timely information dissemination.
• Act as the primary liaison ("air traffic controller") for leadership, facilitating communication and workflow management.
• Ensure effective operations support for assigned internal and external customers.
• Administer corporate policies and procedures, ensuring compliance with applicable laws and regulations.
• Participate in reviewing and recommending operational systems and procedures for assigned units.
• Coordinate system conversions and other operational changes from an operations perspective.
• Direct supervision of trainers and compliance/reporting staff, including performance management and professional development.
• Responsible for hiring, scheduling, and engagement activities for direct reports

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager