Business Manager - Viral Vector Services

Thermo Fisher Scientific • Plainville, MA

10d • $130,000 - $190,000 • Remote

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Location: East Coast-Mid West Coast Remote US Description: As a Senior Manager, Business Management at Thermo Fisher Scientific, you will contribute significantly to customer success and business growth across our network. You'll be responsible for managing strategic client relationships, ensuring effective customer onboarding, and optimizing business operations. This role combines strategic leadership with hands-on client relationship management, focusing on delivering exceptional customer experiences while maximizing business value. A Day in the Life: Working closely with cross-functional teams, you'll oversee end-to-end customer engagement, from initial onboarding through ongoing account management. You'll enhance processes, implement standardized methodologies, and ensure operational excellence across all customer touchpoints. This position offers the opportunity to make a meaningful impact on both customer satisfaction and business growth while working with leading pharmaceutical and life sciences organizations.

Requirements

• Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in pharmaceutical industry, CDMO, or related field
• Strong customer relationship management and strategic account management expertise
• Demonstrated leadership ability in managing cross-functional teams and projects
• Advanced negotiation skills and experience with complex contract management
• Expertise in financial analysis, forecasting, and business planning
• Demonstrated success in improving processes and operational excellence
• Strong understanding of pharmaceutical manufacturing and GMP requirements
• Effective stakeholder management and executive-level communication
• Proficiency in CRM systems and business intelligence tools
• Ability to balance multiple priorities in a matrix organization
• Strong analytical and problem-solving capabilities
• Excellent project management and organizational skills
• Fluency in English required
• Ability to travel (up to 25%)

Nice To Haves

• Preferred Fields of Study: Business Administration, Science, Chemistry, Biochemistry, Chemical Engineering
• additional languages valuable

Responsibilities

• Oversee end-to-end customer engagement, from initial onboarding through ongoing account management.
• Enhance processes, implement standardized methodologies, and ensure operational excellence across all customer touchpoints.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level