Business Office Clerk

Towson University • Lexington, MA

2d

About The Position

Customer Service & Communication:
Receive and direct phone calls and visitors in a professional and courteous manner.
Respond to moderately complex inquiries requiring research or interpretation of departmental policies and procedures.
Manage the OneCard email inbox and respond to inquiries promptly.
Resolve OneCard issues, financial discrepancies, and other customer concerns.
Provide first-line customer service for office visitors and phone inquiries.
Advise student cashiers on proper cashiering procedures and ensure accuracy in all transactions.
Monitor cashier operations to ensure compliance with office protocols and procedures.
Clerical & Record-Keeping:
Maintain both manual and electronic filing and record-keeping systems.
Enter, retrieve, and organize data; code, sort, and file documents as needed.
Log and escalate reported vending issues to third-party vendors and approve related commission reports.
Maintain prox card and identification records, including creating TU ID numbers for contractors, volunteers, and third-party employees.
Track, process, and enforce installment permit payments.
Administrative Support:
Identify and resolve clerical and processing issues; recommend improvements or revised procedures.
Process Parking & Transportation special requests such as permit sales, printable permits, and permit returns.
Review reports for completeness and accuracy, reconciling cashier closeouts and processing petty cash vouchers.
Process commission check reports and ensure timely submission to financial processing.
Prepare and compile various documents, data, and reports in accordance with department policies.
Transaction & Program Support:
Process retiree forms and third-party permit sales approved by P&T using T2Flex.
Assist with OneCard photo reviews and related documentation.
Complete cashier transactions accurately and efficiently.
Review and delegate inquiries received through the OneCard inbox.
Assist in coordinating clerical workflows, mail processing, and supply inventory management.

Requirements

• High school diploma or equivalent.
• One (1) year of accounting related clerical experience.
• Experience handling financial transactions and resolving discrepancies.
• Proficiency with standard office software (e.g., Microsoft Office or Google Workspace) and data entry systems.
• Strong communication skills, including the ability to interact professionally with diverse populations in person, by phone, and via email.
• Ability to interpret and apply policies and procedures accurately.
• Demonstrated attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Nice To Haves

• Previous experience with T2 Flex system

Responsibilities

• Receive and direct phone calls and visitors
• Respond to inquiries requiring research or interpretation of departmental policies and procedures
• Manage the OneCard email inbox and respond to inquiries promptly
• Resolve OneCard issues, financial discrepancies, and other customer concerns
• Provide first-line customer service for office visitors and phone inquiries
• Advise student cashiers on proper cashiering procedures and ensure accuracy in all transactions
• Monitor cashier operations to ensure compliance with office protocols and procedures
• Maintain both manual and electronic filing and record-keeping systems
• Enter, retrieve, and organize data; code, sort, and file documents as needed
• Log and escalate reported vending issues to third-party vendors and approve related commission reports
• Maintain prox card and identification records, including creating TU ID numbers for contractors, volunteers, and third-party employees
• Track, process, and enforce installment permit payments
• Identify and resolve clerical and processing issues; recommend improvements or revised procedures
• Process Parking & Transportation special requests such as permit sales, printable permits, and permit returns
• Review reports for completeness and accuracy, reconciling cashier closeouts and processing petty cash vouchers
• Process commission check reports and ensure timely submission to financial processing
• Prepare and compile various documents, data, and reports in accordance with department policies
• Process retiree forms and third-party permit sales approved by P&T using T2Flex
• Assist with OneCard photo reviews and related documentation
• Complete cashier transactions accurately and efficiently
• Review and delegate inquiries received through the OneCard inbox
• Assist in coordinating clerical workflows, mail processing, and supply inventory management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED