Business Office Manager - Skilled Nursing Facility
About The Position
The Business Office Manager (BOM) is responsible for overseeing the financial and administrative operations of the nursing facility. This role manages billing, accounts receivable and payable, payroll, resident trust funds, and census activities, while ensuring regulatory compliance and accurate financial reporting. The BOM also serves as a key point of contact for residents, families, staff, and insurers, and supervises business office personnel. This position is ideal for a detail-oriented, service-minded professional who enjoys combining financial expertise with direct support to residents, families, and the care team.
Requirements
- Experience in healthcare finance, medical billing, and Medicare/Medicaid
- Strong understanding of accounting principles and proficiency with accounting and billing software
- Excellent communication, problem-solving, and customer service skills when working with residents, families, and staff
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment
- High level of professionalism and ability to maintain confidentiality with sensitive information
Responsibilities
- Manage billing, collections, accounts receivable (A/R), accounts payable (A/P), payroll, and general ledger functions
- Monitor budgets and support financial forecasting and reporting
- Maintain accurate and organized financial records
- Ensure adherence to all applicable federal, state, and company regulations and policies
- Prepare and submit required financial and operational reports
- Support audits and cost reimbursement reporting
- Verify insurance benefits and payer information
- Coordinate and process admissions paperwork and related documentation
- Reconcile daily and monthly census records
- Supervise, schedule, and train business office staff (e.g., receptionists, billing clerks)
- Promote a professional, customer-focused office environment
- Serve as a primary point of contact for residents and families regarding billing and financial questions
- Manage and reconcile resident trust accounts
- Provide support during move-in and transition processes
- Oversee office supplies, equipment, and general administrative functions
- Ensure accurate data entry and secure management of sensitive information
Benefits
- PTO
- Medical
- Dental
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
