Business Operations Analyst

Land O'Lakes • Arden Hills, MN

3d

About The Position

As part of the Member Governance & Shared Services team you will have the opportunity to enhance the success of our member-owners by providing innovative, efficient, and value-added solutions and collaborating to deliver exceptional value to our partners across the enterprise. This individual will collaborate across the Member and Government Relations organization (Member Relations - Ag, Member Relations - Dairy, Government Relations, Member Governance & Shared Services Team) providing insights on member engagement and opportunities for future initiatives that develop and advance the next generation of cooperative leaders. The business operations analyst will be responsible for collecting, processing, and analyzing internal and industry data related to member engagement. Identify and lead process and system improvements. The ideal candidate for this role has a proven history of project management, problem-solving, business analysis, critical thinking, and complex reporting.

Requirements

• 4-year degree or equivalent work experience – required
• 3 or more years of experience with Salesforce (or Customer Relationship Management System)
• Expertise with Excel and Power BI
• Previous PM experience - required
• Collaborate and communicate effectively with all organizational levels and external partners.
• Problem-solving skills to find multiple viable solutions.
• Critical thinking to determine what data and information is useful.
• High attention to detail.

Responsibilities

• Collect, manage, and analyze data related to industry and member engagement activities.
• Collaborate with cross functional team to standardize member engagement data collection and reporting.
• Create and generate Power BI reports that provide insights on member engagement and opportunities for future business initiatives.
• Identify, lead, and conduct regular quality audits to maintain member master data in MR-GR Salesforce, which include addressing errors, executing bulk data updates and data clean up initiatives.
• Provide custom reports in accordance with IT Data Privacy and Security standards.
• Collaborate with MR-GR team and IT Product team on projects involving member data applications.
• Process access requests related to member facing systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level