Summer 2026 - Business Operations Intern

SAS • Cary HQ, NC

2d • $15 - $30 • Hybrid

About The Position

Nice to meet you! We’re the leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers. If you’re looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you’ll find it here. We’re recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more. Looking for that internship? The game-changing one that’ll help you learn, grow, and chart your path forward? You’ll find it at SAS. Our interns aren’t coffee runners – they do real, meaningful work. Our award-winning internship program is focused on development, culture, and community. We’ll help you grow professionally, find (or further) your passion, and make memorable connections that last beyond the summer. The Technical Support Operations team plays a critical role in ensuring the success of our organization. Our focus is on improving and streamlining tools, processes, communications, and to use data analysis for business quality insights in support of our team members who work directly with SAS customers. You will help us with projects related to positioning our technical content for strategic initiatives and learn tools related to quality insight projects to help improve processes that lead to an excellent customer experience. If you are a problem-solver who wants to help drive improvements in our technical content and business insights, we'd love to hear from you!

Requirements

• Current student puruing a bachelor's degree in Literature, Writing, Organizational Business, Business Administration, Project Management, or a related field; not graduating prior to December 2026.
• You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.
• You’ve got practical experience inside or outside of school or work. Maybe you have worked on your school’s helpdesk, facilitated the organization of content or a presentation and now want to take that learning further. We’d love to hear about it!
• You’re not concerned with asking questions repeatedly to gain better context and build a plan.
• Strong communication skills – both written and verbal.
• Leadership abilities.
• Your past experiences demonstrate you’ll take initiative and go above and beyond the call of duty.
• You’re interested in the future of data and AI and embrace technology.

Responsibilities

• Validate, edit and publish process and technical knowledge articles to help the Technical Support team adhere to defined processes and to help customers self-serve.
• Observe current processes related to quality, knowledge, or other organizational initiatives and identify where we can create improved outcomes through process improvement or improved process adherence.
• Test, document and present feedback related to Technical Support processes, applications and tool functionality.
• Track, organize and communicate project status related to process quality, knowledge or other organizational initiatives.
• Communicate with the Technical Support team members and Leaders to gather insight and apply that insight into a presentable format.

Benefits

• Work with (and learn from) the best. As a SAS intern, you’ll get face time with our top executives!
• Free SAS programming training and certification.
• At SAS, flexible work is the norm. Want to work remotely? That’s cool. Prefer a hybrid mix of sweatpants and in-person collaboration? That’s great, too.
• We work hard, but we like to play hard, too. Enjoy hackathons, social events and other opportunities to connect + engage.
• Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you stay healthy and productive.
• This includes an on-site and remote Work/Life Center staffed by master’s level social workers and an Employee Assistance Program.
• Diverse and inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

What This Job Offers

• Career Level: Intern