Business Operations Lead

Gainwell Technologies LLC

22h•$79,200 - $113,200•Remote

About The Position

As the Business Operations Lead at Gainwell, you will be a part of an innovative product company with a mission to serve the healthcare needs of our communities. You will use your programming and analytical skills to drive the development of healthcare administration products used, and relied upon, by millions of patients. Most importantly, you’ll have the chance to grow and develop as a professional through our exceptional developmental opportunities.

Requirements

Five (5) years of experience in management consulting and/or business analytics responsibilities on projects of similar scope and complexity.
Bachelor’s degree or higher in health care, business administration, or information technology related field; or four (4) additional years of experience in a similar industry, in addition to the five (5) years of required experience, may be substituted for the bachelor’s degree.
Prior experience in human services environments is required.
Demonstrated knowledge of the Contractor’s solution, including having implemented and managed the solution in at least one (1) environment of similar or greater complexity.

Nice To Haves

Prior experience in change management.
Excellent communication skills, including strong written communication skills.

Responsibilities

Works in conjunction with the business development team in representing the company's outsourcing capabilities to potential clients. Accompany sales team to client sites, gathers data, provides input and assists in client evaluation.
Structures moderately complex sourcing propositions across processes, applications and infrastructure in conjunction with business strategy. Provides input into pricing of proposition.
Provides complex analysis and documentation of client requirements to provide appropriate data to project development and implementation team for client(s).
Creates complex client-specific process flow charts and templates, manuals, handbooks and other outsourcing documentation.
Identifies metrics to assess outsourcing effectiveness. Summarizes results and prepares reports for management.
Identifies additional product/services opportunities in client organization and follows up with client and/or business development team.
Evaluates current internal processes and maintains currency with industry trends and forecasts. Recommends and implements approved modifications and/or new processes to maintain competitiveness in the industry.
Provides leadership and work guidance to less experienced personnel.