Business Operations Liaison

Armanino LLP•Chicago, IL

About The Position

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about. Armanino is proud to be Among the top 20 Largest Firms in the Nation and one of the Best Places to Work. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you don’t check-out of life when you check in at work. That’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas. The Business Operations Liaison is the key conduit and advocate between the firm’s Business Units (BU) and Internal Firm Services (IFS). Approaching our services like products, the Business Operations Liaison owns connecting BU and IFS across all processes, data, workflows, tools, and cross‑functional touchpoints. As the single point of contact for ideas, enhancements, and issues, the Business Operations Liaison aligns stakeholders and translates opportunities into a clear, prioritized roadmap, partnering with the PM, IT, data governance teams, and leadership to deliver impactful and measurable outcomes on time and on target.

Requirements

Minimum of 3 years’ experience in PMO, product, business analysis, consulting, operations, process improvement, or a similar role.
Experience working in or with internal service areas (billing, legal, onboarding, operations, HR, finance, etc.).
Familiarity with enterprise systems (Workday, CRM, ERP, ticketing systems, etc.).
Demonstrated history of cross-functional influence and end-to-end ownership.

Responsibilities

Develop and maintain a service-area vision and multi-quarter roadmap tied to organizational strategy.
Understand upstream and downstream impacts, including related systems, data flows, and other service areas.
Partner with our internal clients and leadership to identify major initiatives, future-state recommendations, and improvement opportunities.
Facilitate planning sessions: aligning needs, priorities, and pain points across departments.
Serve as the primary intake channel for ideas, enhancement requests, and issues related to the service area.
Distinguish operational fixes from strategic initiatives and appropriately route them.
Facilitate discovery efforts: interviewing SMEs, mapping current-state and future-state processes, and gathering requirements.
Create clear documentation — business requirements, user stories, acceptance criteria, and workflows — similar to a BA role.
Identify opportunities for automation, AI integration, simplification, or modernization inside the service area.
Own and prioritize the service-area backlog (process improvements, system updates, reporting needs, policy changes, etc.)
Translate service-area goals into actionable user stories for PM, IT, or data governance teams.
Ensure initiative readiness for project teams: clarified, validated, and aligned with the strategic roadmap.
Participate in governance, representing the service area in decision-making.
Ensure alignment on impacts, dependencies, and technical feasibility.
Communicate progress, risks, and blockers clearly and consistently to leaders and stakeholders.