Business Operations Specialist

CARFAX•Centreville, VA

2d•Hybrid

About The Position

Join Team CARFAX as a Business Operations Specialist Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day work week continues in Summer 2026! We are seeking a detailed oriented Business Operations Specialist to provide internal administrative support for our Business Development (BD) accounts (Automotive Manufactures). The role focuses on behind-the-scenes account management and operational support for our CARFAX automotive manufacturer partnerships. The ideal candidate will serve as a critical link between our Account Team, our Automotive Manufacturer partnerships and our internal Dealer Support teams (Finance, Legal, Marketing) while ensuring seamless account operations and contract compliance. At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days per week in our Centreville, VA office subject to change with future business needs.

Requirements

Bachelor’s degree - Business Administration, Operations, Information Systems, or related field
2-4 years of experience in account coordination, operations, or administrative support roles
Strong analytical and problem-solving skills
Advanced proficiency in Microsoft Excel, Word, and PowerPoint
Excellent attention to detail and ability to manage multiple priorities
Strong written and verbal communication skills for internal collaboration

Nice To Haves

Experience with CRM and project management systems
Interest in automotive industry
Knowledge of data integration processes and concepts
Experience in contract administration or vendor management

Responsibilities

Account Administration: Provide comprehensive administrative support for OEM accounts including contract management, billing coordination, and documentation maintenance.
Internal Coordination: Serve as liaison between OEM accounts and internal departments (IT, Product, Legal, Finance) to facilitate project execution.
Contract Support: Assist with contract renewals, amendments, and compliance monitoring for OEM partnerships.
Reporting & Analytics: Generate regular account performance reports, usage analytics, and operational metrics for internal stakeholders.
Process Management: Maintain and improve standard operating procedures for OEM account workflows.
Project Coordination: Support implementation of new OEM integrations and product rollouts.
Issue Resolution: Collaborate with technical and business teams to resolve account-related issues and ensure minimal service disruption.
Documentation: Maintain detailed account records, meeting notes, and project status updates in internal systems.