Business Order Engineer

CTC • Baxter, MN

3d • $58,000 - $62,000

About The Position

The Business Order Engineer is responsible for the full lifecycle of business service orders, from pre-sales validation through post-installation support. Key responsibilities include ensuring service orders are accurate and complete by reviewing pricing, configurations, and contracts. Provides pre-sales support and coordinates with members, internal departments and external partners. Ensures that the order process timeline requirements from submission to activation are met and communication is maintained with all stakeholders. Handles technical consultations and account setup post-install. Performs audits for accounts for renewals, resolves service issues, and recommends process improvements.
Reports To: Business Member Advisor Lead

FLSA Status: Exempt
In addition to the above, this position will perform other work-related duties as assigned. These tasks do not meet the Americans With Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.
CTC MISSION:
To empower our members, employees, and communities through exceptional service and life changing technology solutions for a sustainable future.
CTC VISION:
Through technology leadership, smart growth, and community engagement, our cooperative will demonstrate extraordinary focus to positively transform those we serve.
Supervision Received:
Works under the direction of the Business Member Advisor Lead and/or Senior Management.
Supervision Exercised:
None

Requirements

• Well-developed written and verbal communication skills.
• Ability to be a team player and work with all departments and employees.
• High skill level with Microsoft Word, Excel, PowerPoint and Outlook.
• Exemplary skills in prioritizing and organizing multiple work assignments.
• The ability to be well organized and accept responsibility for and work under occasional stressful situations with frequent interruptions.
• A commitment to excellence.
• Knowledge of company policies and procedures, products and services.
• Knowledge of the telecommunications industry and the sales process.
• Knowledge of regulatory, industry, and technological developments as they affect telco members.
• Knowledge of written communication practices, procedures, and formats.
• Knowledge of telecommunications technology, products and services.
• Working knowledge of competitive telephone company marketplace or environment.
• Considerable ability to communicate well with a positive and friendly manner, both orally and in writing.
• Ability to make sound decisions using the information at hand.
• Skill in identifying problems and resolutions.
• Considerable ability to establish and maintain effective working relationships with other employees, the general public and to deal with public relations problems courteously and tactfully.
• Ability to maintain confidentiality.
• Ability to pay close attention to detail and maintain memory for numerous details.
• Working ability to make decisions in accordance with established company policies and procedures.
• Considerable ability to maintain efficient workflow.
• Ability to create a team environment and sustain employee morale.
• Associate degree or bachelor’s degree in computer or information science field, or the equivalent in experience of five or more years of experience in a similar position.
• Requires advanced knowledge of network and sales processes.

Nice To Haves

• Knowledge of telecommunication and data networking industry a plus.

Responsibilities

• Validates business service orders with internal teams before finalization.
• Reviews and verifies pricing, service configurations, and contract details to ensure accuracy.
• Provides pre-sales support by addressing service-related questions and preventing order discrepancies.
• Establishes contact with the Member or Partner by giving regular updates and timelines.
• Reviews pre-sale engineering requests for approval.
• Ensures accuracy and efficiency of business service orders from submission to installation.
• Coordinates with internal teams, vendors, and members to facilitate and ensure smooth order processing.
• Assists in organizing number porting, provisioning timelines, and service activation to prevent delays.
• Assists with complex service implementations and escalations.
• Provides back-up support to order entry and incoming member requests as needed.
• Serves as a liaison between business members, vendors, and internal teams.
• Coordinates on-site visits and technical consultations as needed.
• Supplies final documentation and account setup details upon installation.
• Audits business accounts for upcoming renewals and ensures necessary updates or changes are implemented.
• Identifies and addresses service issues or fixes needed throughout the day to prevent escalations.
• Works with internal teams to proactively resolve discrepancies in member accounts.
• Recommends process improvements to leadership based on recurring issues and assists in implementing any necessary changes.
• Tracks, monitors, and verifies circuit design and custom service orders to ensure proper implementation.
• Adheres to confidentiality policies to protect member financial and personal information.
• Maintains a professional appearance that aligns with CTC’s brand and industry standards.
• Completes other duties assigned by management.

Benefits

• CTC offers employees a comprehensive compensation package with excellent benefits that include single and family medical, vision, and dental plans.
• Company provided term life insurance, accidental death & dismemberment insurance, short and long-term disability, paid vacation and paid holidays.
• 401(k) and/or Roth 401(k) plan and a defined benefit plan (pension plan).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree