Business Platform Coordinator

Medical Service Company•Cleveland, OH

About The Position

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! Apply today to become a part of our dynamic team! The Business Platform Coordinator supports the administration, coordination, and operational management of MSC’s business platforms, including customer experience technologies, health system EHR access platforms, and other operational systems. This role is responsible for managing day-to-day platform support activities such as access requests, workflow tracking, reporting, training, and documentation. The Business Platform Coordinator works closely with the Business Platform Manager and cross-functional teams to ensure platforms are well maintained, requests are completed in a timely manner, and users have a positive experience.

Requirements

1–3 years of experience in administrative, operations, or systems support roles
Strong organizational and follow-up skills
Ability to manage multiple tasks and priorities
Strong attention to detail and documentation skills
Effective written and verbal communication
Dependable with a strong commitment to service and professionalism

Nice To Haves

Associate or bachelor’s degree in business, Information Systems, Healthcare Administration, or related field preferred.
Experience working with software platforms or ticketing systems preferred
Experience supporting user training or developing process documentation preferred

Responsibilities

Platform Administration Support
Assist with day-to-day administration of business platforms, including customer experience tools and external health system platforms.
Support configuration updates, user setup, and maintenance tasks as directed.
Help ensure platforms remain organized, up to date, and functioning effectively.
Access Management Coordination
Manage intake and tracking of platform access requests.
Coordinate provisioning, changes, and deactivations with internal teams and external partners.
Maintain accurate records of user access and request status.
Workflow Tracking and Communication
Provide status updates to requesters and stakeholders on open items.
Help ensure requests are completed within expected timelines.
Escalate issues or delays to the Business Platform Manager as needed.
Reporting and Documentation
Maintain platform documentation, SOPs, and process guides.
Assist in generating reports on platform usage, access activity, and operational metrics.
Support periodic access reviews and audits.
User Training and Enablement
Support onboarding of new employees by providing training on business platform usage, processes, and best practices.
Develop and maintain training materials, quick reference guides, and job aids.
Provide ongoing support and guidance to users to promote effective platform adoption.
Partner with the Business Platform Manager to identify training needs and opportunities for improved user experience.
Process Support and Continuous Improvement
Identify opportunities to improve tracking, communication, and workflows.
Support implementation of process improvements and standardization efforts.
Vendor and Ticket Coordination
Submit and track vendor support tickets as needed.
Assist with coordination of issue resolution and follow-up.
Other duties as assigned.