Business Process Analyst

Benda Infotech•Chicago, IL

About The Position

We are looking for a motivated and analytical Business Process Analyst to support process evaluation, optimization, and operational improvements across various business functions. This role involves working closely with stakeholders to assess current workflows, identify gaps, and implement solutions that enhance efficiency and performance. The ideal candidate is detail-oriented, collaborative, and eager to contribute to continuous improvement initiatives within a structured business environment.

Requirements

Bachelor’s degree in Business Administration, Management, Information Systems, or a related field
1–3+ years of experience in business analysis, operations, or process improvement
Strong analytical and problem-solving skills
Experience with process mapping tools (e.g., Visio, Lucidchart, or similar)
Proficiency in Microsoft Excel and other reporting tools
Excellent communication and stakeholder engagement skills
Ability to work independently and in team environments

Nice To Haves

Knowledge of Lean, Six Sigma, or BPM methodologies
Familiarity with ERP or CRM systems
Experience supporting cross-departmental initiatives
Basic data analysis or reporting experience

Responsibilities

Analyze existing business processes to identify inefficiencies and improvement opportunities
Develop clear process documentation, including workflows and standard operating procedures (SOPs)
Conduct gap analysis and support solution design
Collaborate with cross-functional teams to gather requirements and validate improvements
Assist in implementing process enhancements and tracking outcomes
Monitor KPIs and performance metrics to measure success
Support operational initiatives and strategic transformation projects
Maintain accurate documentation and reporting standards