Business Process Controls Lead

Fluidstack

About The Position

As Fluidstack scales rapidly to meet the demands of the world's leading AI organizations, we need operational excellence to match our technical ambition. As Senior Manager, Business Process, you will own the design, implementation, and continuous improvement of the core processes that power our business — from customer onboarding and vendor operations to internal workflows and cross-functional coordination. You will work closely with Engineering, Finance, Sales, and Operations to eliminate friction, drive efficiency, and build the scalable systems that allow Fluidstack to grow without breaking. This is a high-impact, highly visible role for someone who thrives at the intersection of strategy and execution.

Requirements

Experience in business process management, operations, management consulting, or a related field, with at least 2 years in a senior or lead capacity.
Proven track record of designing and implementing end-to-end business processes across multiple functions (e.g., procurement, customer ops, finance, or supply chain).
Strong analytical skills with experience using data to diagnose process inefficiencies and measure the impact of improvements.
Experience leading cross-functional initiatives and managing stakeholders at all levels of an organization.
Proficiency with process mapping tools (e.g., Lucidchart, Miro).
Excellent written and verbal communication skills; able to distill complex operational challenges into clear frameworks and recommendations.
CPA required.

Nice To Haves

Experience in a high-growth technology, infrastructure, or AI/ML company.
Familiarity with ERP, CRM, or workflow automation platforms (e.g., Salesforce, NetSuite, Zapier, or similar).
Experience building or scaling operations in a globally distributed team.
Background in working with technical teams and comfort translating between business and engineering contexts.