Business Process Engineer
About The Position
Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be the leading small business insurance provider nationwide. Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values: accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path! Build smarter workflows. Drive meaningful change. Shape the future of insurance operations. We are currently seeking a Business Process Engineer to help transform how work gets done across our Property & Casualty (P&C) insurance organization. In this role, you will analyze, design, and optimize end‑to‑end workflows that power our core operations - working at the intersection of business, technology, and data to deliver measurable improvements in efficiency, quality, and experience. This is a highly visible, cross‑functional role for someone who thrives on problem‑solving, brings a strong sense of ownership, and enjoys turning complexity into clarity.
Requirements
- Bachelor’s degree in Business, Operations, Engineering, Data & Analytics, or related field.
- 3 plus years of experience in process improvement, business analysis, or operations in P&C insurance is required
- Proven experience with process mapping tools (e.g., Visio, Miro).
- Strong analytical and problem‑solving skills, including working with operational data.
- Exceptional communication skills and ability to collaborate at all levels.
- Applicants must be authorized to work in the U.S. without current or future sponsorship needs
Nice To Haves
- Experience with core insurance platforms—policy, claims, billing.
- Experience using Power BI and SQL to analyze operational data, develop performance dashboards, and support data‑driven process improvement initiatives
- Familiarity with RPA, workflow automation, or AI/ML applications in insurance.
- Exposure to regulatory and compliance requirements in P&C insurance.
- Experience with Lean, Six Sigma, or continuous improvement methodologies (certification a plus).
- Experience supporting Agile teams (Scrum, Kanban)
Responsibilities
- Map and document current‑state processes across core and supporting P&C insurance functions.
- Perform root‑cause analysis to identify operational friction, inefficiencies, handoff issues, and sources of waste or leakage.
- Design future‑state workflows that reduce manual effort, improve cycle time, and enhance quality.
- Apply continuous improvement methodologies to deliver tangible, measurable outcomes.
- Analyze operational performance metrics including cycle time, throughput, productivity, severity, leakage, quality, and customer experience indicators.
- Partner with data teams to interpret trends, surface insights, and prioritize improvement opportunities.
- Collaborate with Technology and Product teams to define business requirements for system enhancements and workflow solutions.
- Identify and assess opportunities for automation, including RPA, AI/ML, straight‑through processing, and digital self‑service.
- Support user acceptance testing (UAT) and ensure operational readiness for new releases.
- Partner closely with business leaders, managers, and frontline teams to understand pain points and opportunities.
- Facilitate process discovery sessions, workshops, and working sessions.
- Act as a bridge between business and technical teams, ensuring solutions align with enterprise strategy.
- Develop rollout plans, training materials, and communications to support adoption.
- Monitor post‑implementation performance and refine solutions as needed.
- Embed changes into standard operating procedures and governance frameworks.
Benefits
- Competitive compensation
- Healthcare benefits package that begins on first day of employment
- 401K retirement plan with company match
- Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
- Up to 6 weeks of parental and bonding leave
- Hybrid work schedule (3 days in the office, 2 days from home)
- Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
- Tuition reimbursement after 6 months of employment
- Numerous opportunities for continued training and career advancement
- In this role, you may be eligible to receive a short-term performance incentive bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
