Business Process Manager I (US)

TD•Wilmington, DE

About The Position

The Business Process Manager I uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics/service level reporting and serve as a subject matter expert for assigned units.

Requirements

Bachelors degree
5+ years bank operations experience
Strong PC skills including but not limited to Microsoft Suite software
Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
Expert level requiring advanced business knowledge
Ability to consult on the largest and most complex projects
Skilled in research, analysis, problem solving, metrics and reporting
Ability to identify process gaps and weaknesses
Strong interpersonal and influence skills to enable change without direct control
Ability to prepare and present findings and recommendations in a methodical manner
Skilled in time management and driving tasks to completion
Strong verbal and written communication skills
Demonstrated leadership skills

Nice To Haves

Knowledge of consumer lending regulations (ECOA, FCRA, UDAAP)
Ability to communicate complex risk topics to non-technical stakeholders
Familiarity with TSYS and Experian Systems (ADM, TS2, PCO, etc.)
Strong Experience Partnering with Compliance, Legal, AML/FCRM, Privacy, Fraud, and Collections
Project Management Experience

Responsibilities

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.
Leads a team of professionals and may be accountable for leading projects within a business area
Ensures communication, implementation and/or training plans that are identified and detailed in order to implement projects and/or business initiatives
Responsible for 25 processes of medium complexity
Understands and contributes to the achievement of business strategy, goals and objectives
Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
Prioritizes and manages his/her own workload, and possibly the workload of others, in order to deliver quality results and meets pre-determined timelines
Represents the business and provides coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
Uses project management software / tools and applicable templates to prepare documentation, tracks, monitors and reports information, and maintains database(s) as applicable
Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
Identifies, take ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
Participates as a member of the team in executing assigned deliverables within specified parameters
Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
Supports the project team and the business by continuously developing knowledge in own area