Business Process Specialist, Employee Health & Benefits
About The Position
Business Process Specialist, Employee Health & Benefits Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Business Process Specialist (EHB) at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). A day in the life of a Business Process Specialist with our EH&B team involves managing and supporting critical back-end operational functions regionally to ensure smooth and efficient workflows. This includes daily oversight of outsourcing teams, where the specialist reroutes assigned tasks as needed, monitors utilization and capacity, and leads weekly meetings to keep teams aligned. They maintain and administer agency management systems and execute key finance-related operational processes, providing essential support to operations leaders. The role requires educating the field on outsourcing processes and acting as a subject matter expert for any operational questions that arise. Additionally, the specialist supports special operational initiatives and addresses any challenges from finance, systems, outsourcing, reporting, or technology perspectives. Success in this fast-paced environment demands strong attention to detail, the ability to work independently, problem-solve in unfamiliar situations, and consistently meet deadlines with impeccable follow-through.
Requirements
- Minimum of 3 years previous insurance agency/brokerage experience in employee benefits required.
- Strong presentation and interpersonal skills required.
- Advanced knowledge of the agency operational procedures and the agency management system required.
- Effectively work in teams.
- Strong time management skills and the ability to handle multiple projects/priorities essential.
- Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
Nice To Haves
- L&H license (or ability to obtain within 90 days) and/or equivalent job experience
- Experience working with Applied Epic, BenefitPoint, Sagitta, Smartsheet, M365 a plus.
Responsibilities
- managing and supporting critical back-end operational functions regionally to ensure smooth and efficient workflows
- daily oversight of outsourcing teams, where the specialist reroutes assigned tasks as needed, monitors utilization and capacity, and leads weekly meetings to keep teams aligned
- maintain and administer agency management systems
- execute key finance-related operational processes, providing essential support to operations leaders
- educating the field on outsourcing processes and acting as a subject matter expert for any operational questions that arise
- supports special operational initiatives and addresses any challenges from finance, systems, outsourcing, reporting, or technology perspectives
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work – minimum of 3 days in office presence
- Charitable contribution match programs
- Stock purchase opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
