Business Process & Systems Project Manager

ForTec Medical • Hudson, OH

10d

About The Position

The Business Process & Systems Project Manager is responsible for leading systems optimization, business process improvement, and objective-driven system implementation for the Finance and Human Resource Departments. This role, which is the primary systems leader for these departments, focuses on ensuring that business objectives are clearly defined and enterprise system decisions are made strategically and cross-functionally. The person in this position supports and works closely with teams across the organization to define objectives and guide project initiatives.

Requirements

• Bachelor's degree in Business, Information Systems, Finance, or related field, or strong equivalent work experience.
• 8+ years of progressive experience within a relevant or similar functional areas.
• Experience in a multi-dimensional, comparable size, or high growth organization preferred.
• Hands-on experience with enterprise platforms, relative to areas such as ERP, HRIS/Payroll, or similar systems.
• Demonstrated experience leading process redesign, system implementations, and cross-functional initiatives.
• Experience drafting structured business requirements documentation, including experience documenting and optimizing business processes using formal process mapping and workflow visualization techniques.
• Experience working in a matrixed or governance-based decision model preferred.
• Proficiency with tools such as Miro, Microsoft Visio, Lucidchart, or similar platforms.
• Advanced Microsoft Office experience - particularly Excel.
• Strong analytical and structured problem-solving skills.
• Strong attention to detail and commitment to data integrity.
• Ability to think in enterprise systems, not departmental silos
• High business acumen and credibility within functional operations.
• Ability to influence without formal authority.
• Collaborative team player - ability to support broader enterprise objectives.
• Excellent written and verbal communication skills.
• Highly self-motivated and able to operate effectively in evolving environments.

Nice To Haves

• Six Sigma Black Belt, Lean Certification, or equivalent process improvement credential preferred.

Responsibilities

• Serve as the primary system architecture expert and first-line functional systems support for the organization's Finance and HR systems, including but not limited to the ERP, HRIS/Payroll, and LMS systems.
• Maintain system configurations, workflows, and master data governance in collaboration with IT.
• Identify opportunities to improve utilization of existing tools.
• Reduce shadow systems and manual workarounds through structured process evaluation.
• Document and maintain current-state workflows using structured methodologies such as SIPOC, swimlane diagrams, and value stream mapping.
• Lead future-state process design initiatives aligned with enterprise architecture.
• Apply formal process improvement methodologies (Six Sigma, Lean, DMAIC, Kaizen) to identify root causes and eliminate inefficiencies
• Ensure cross-functional impacts are assessed prior to implementing change.
• Partner with senior leadership to translate departmental objectives into structured documentation.
• Clearly define problem statements, measurable outcomes, and business guardrails.
• Represent departmental interests in all cross functional discussions.
• Collaborate with IT to evaluate, build, buy, configure options and associated trade-offs.
• Draft Project Charters and other Project Initiative Documents upon initiative approval.
• Partner cross-functionally with Finance, HR, and IT during project execution.
• Lead User Acceptance Testing and coordinate business validation activities, support rollout planning, training, communication, and change adoption.
• Measure and report on realized business outcomes post-implementation.

Benefits

• Paid Time Off: Company-paid holidays, a floating holiday, and generous paid time off.
• Health & Wellness Support: Medical, dental, vision, short- and long-term disability, life insurance, critical illness insurance, accidental injury insurance, and a Health and Wellness Program.
• Future Planning: 401(k) with company match, annual profit-sharing opportunities, and free financial advising resources.
• Extras That Matter: Free Teladoc account, employee assistance programs, and uniforms for field team members. Employee referral bonuses, tenure milestone awards, holiday bonuses, and performance-based recognition and reward opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level