Business Project Lead Analyst - Claims Operations - Remote

The Cigna Group

1d • Remote

About The Position

The Cigna Group is hiring Business Project Lead Analysts to support the Claim organization. We have two individual contributor roles:
One role requires experience with the Proclaim claims processing system
One role requires experience with Data General claims processing systems
In this role, you will represent Claim operations on enterprise projects and serve as a Claim Subject Matter Expert (SME) for system health, automation, and process improvement initiatives. You will help improve efficiency, reduce costs, and support high‑quality claim services across the organization.
This position works independently and completes day‑to‑day project management activities with minimal supervision.

Requirements

• High School Diploma or GED. Bachelor’s degree preferred
• 5+ years of experience with the Proclaim system or 5+ years of experience with Data General claims systems
• Proficiency in Microsoft Office, project management tools, and SharePoint
• Advanced Excel skills
• Ability to work effectively in a changing or ambiguous environment
• Experience working independently and with cross‑functional partners
• Strong problem‑solving, decision‑making, and prioritization skills
• Ability to understand end‑to‑end claim processes
• Strong verbal and written communication skills
• Experience supporting operational readiness activities such as training, SOPs, and production implementation
• Ability to translate business needs into system and process solutions
• Strong relationship‑building skills with the ability to influence across levels

Responsibilities

• Identify and act on opportunities to automate work, improve processes, and reduce costs
• Lead small, time‑limited projects or support key components of larger initiatives
• Partner with business consultants, SMEs, and IT teams to define system requirements and develop solutions
• Resolve non‑routine and escalated issues
• Improve operational efficiency, service quality, and long-term sustainability across Claim functions
• Review and approve technology designs, testing plans, and acceptance criteria
• Partner with operations leaders and change management teams to support successful implementation
• Provide clear status updates and reporting to leaders and stakeholders
• Develop post‑implementation monitoring to measure results and impact
• Use sound judgment and creativity to plan and deliver improvements
• Maintain strong working relationships with business SMEs and IT partners
• Ensure project plans are documented, approved, and executed on time and within scope
• Coordinate and facilitate working sessions to ensure proper SME involvement
• Serve as a Business Project Lead Analyst on the Claim System Health & Improvement team

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED