Business Relationship Manager (IT Project Manager 2)
About The Position
The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage. The Business Relationship Manager (BRM) will serve as a consultant to executives, managers, & key contacts on enterprise technology initiatives. The position will involve developing technology strategies for the program area that align with overall business strategy. This position will join a team of eight other BRMs and will primarily support a designated office at the Ohio Department of Job and Family Services. In this role, you will manage the demand side of IT governance by building strong strategic relationships, working effectively with both technical and non‑technical stakeholders, and partnering with the JFS program area to develop solutions that meet business needs. You will promote IT capabilities, communicate program requirements to IT, and identify innovative opportunities that create competitive advantage. The role will also facilitate technology‑driven business change, define and measure the resulting benefits, and proactively resolve issues to improve customer satisfaction.
Requirements
- Option 1: 12 months employment for the State of Ohio as Project Manager 1, 63381 or IT Project Manager 1, 63384.
- Option 2: 4 years experience in project management (i.e., management & development of project/program requirements, design, development, testing/pilot, training & full scale implementation), with experience to be commensurate with project/program &/or position description on file (e.g., Business Relationship Manager) 12 months experience in budgeting & calculating cost projections of program/projects.
- Option 3: Successful completion of 2 year post-secondary education majoring in business administration, public administration, computer science/information technology, social science, or health, with major being commensurate with project to be assigned. 12 months experience in budgeting & calculating cost projections of program/projects. 12 months experience in project management (i.e., management & development of project/program requirements, design, development, testing/pilot, training & full scale implementation).
- Option 4: The equivalent of the minimum class qualifications for employment noted above.
Responsibilities
- Advocate for business needs, evaluate information systems requirements, and propose effective technology solutions
- Prepare cost‑benefit analyses and assist stakeholders in prioritizing projects to maximize ROI
- Ensure business units understand technology solutions and maintain alignment with governance and architecture standards
- Participate in annual IT budgeting and planning, and track spending throughout the budget cycle
- Communicate with OIS leadership and managers to define capacity and align services with business needs
- Stay informed on emerging technologies and JFS program activities to identify opportunities for strategic IT investment
- Partner with internal and external leaders to support and advance OIS strategic initiatives
- Collaborate with customers and OIS staff to coordinate and resolve incidents
- Develop and maintain an understanding of JFS program use of OIS services and solutions
- Monitor technology and training needs while keeping program areas informed about available services
- Engage OIS staff and external service providers to develop coordinated responses
- Report on activities, communications, performance, and customer satisfaction to OIS leadership
- Manage long‑term program demands for technology solutions and coordinate planning, scheduling, and stakeholder participation in OIS activities
- Establish and implement Service Level Agreements and provide ongoing SLA governance
- Create and execute communication plans tailored for various audiences
- Support continual improvement of OIS branding and marketing of services, including the service catalog and standard documentation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
