Business Support Analyst

AARP • Washington, DC

14h • Hybrid

About The Position

AARP Foundation works for and with vulnerable people over 50 to end senior poverty and reduce financial hardship by building economic opportunity. As a charitable affiliate of AARP, we serve AARP members and nonmembers alike. Through vigorous legal advocacy and evidence-based solutions, and by strengthening supportive community connections, we foster resilience, advance equity and restore hope.
The Business Support Analyst participates in a variety of projects, programs, and initiatives that are typically division-wide or organization-wide. Collaborates with cross-functional teams on executing strategic business unit objectives. Plans, organizes, implements, and manages assigned projects. Provides financial operations support including budgeting, financial analysis, modeling and forecasting. Provides support for procurement, processing transactions, and other duties for a business unit or department. Works collaboratively across the enterprise to support new or ongoing processes and initiatives and serves as a liaison with other departments and/or vendors.

Requirements

• Bachelor’s degree required.
• Minimum of 3 years of experience in business operations or a related field.
• Strong foundation in financial analysis and modeling.
• Experience with data analysis and data visualization tools.
• Proficient in Microsoft Office applications.
• Excellent written and verbal communication skills, with strong interpersonal, presentation, and relationship-building abilities; demonstrated problem-solving skills.
• Experience driving process improvement initiatives and managing projects.
• Proven ability to collaborate effectively in cross-functional environments, influence stakeholders, and build strong, productive partnerships.
• Regular and reliable job attendance
• Effective verbal and written communication skills
• Exhibit respect and understanding of others to maintain professional relationships
• Independent judgement in evaluation options to make sound decisions

Responsibilities

• Provides administrative-level support to internal clients on a variety of group- or organization-wide projects, programs, processes, and business initiatives. Liaises with other teams in order to execute on tasks. Serves as central point of contact for all business processes across the department, managing support activities as needed.
• Supports the business and financial operations processes for internal clients, including but not limited to the procure to pay processes and documentation, the tracking of invoices and payment processes, the preparation and/or tracking of budgets and reports, and the preparation and/or tracking of lobbying information.
• Provides excellent customer assistance. Researches, resolves, identifies and/or clarifies issues for internal/external customers. Uses programs and databases to track responses and identifies issues and recommends process improvements.
• Analyzes current business processes and develops, tests, and implements improvement initiatives and documents. Maintains/provides accurate documentation and acts as an expert on organization policies and procedures. Coordinates records management and documents adherence to policies and compliance requirements.
• Conducts research, analyzes data, and develops, manages, and distributes ad-hoc and scheduled reports.
• Coordinates financial, procurement, and contract management activities for departmental projects. Manages a variety of financial functions such as invoice coding and approval and expense reconciliation.
• Facilitates the coordination of project management, metrics, and operations across the departments in close collaboration with team members and department leads.

Benefits

• AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level