BUSINESS SUPPORT REPRESENTATIVE - VI Loan Operations Departmernt

First BanCorp

16d•Onsite

About The Position

The Business Support Representative in the VI Loan Operations Department performs a variety of clerical, operational, and customer‑service related tasks to support the efficient processing of auto, mortgage, and personal loan activities. The position is responsible for reviewing, entering, updating, and reconciling loan information; preparing releases and reports; handling collateral files; and ensuring the accuracy and compliance of loan documentation. Additional duties include processing dealer incentives, managing unposted items, and performing quality assurance reviews in accordance with departmental procedures and regulatory requirements.

Requirements

High School Diploma or Technical College equivalent.
Three to five (3–5) years of experience in mortgage, personal, or auto loan processing preferred.
Ability to work with deadlines, prioritize tasks, and maintain accuracy.
Ability to handle sensitive financial information with confidentiality.
Strong organizational and data‑entry skills.

Nice To Haves

Knowledge of bank/government regulations related to loans, collateral, and escrow is a plus.
Demonstrates strong verbal and written communication skills in English and Spanish.
Technical Skills: Uses Microsoft Office tools, banking software systems, and digital platforms effectively.
Analytical Skills: Identifies discrepancies and supports resolution of issues.

Responsibilities

Receives renewal policies for auto loans and updates the host system daily.
Completes daily recaps, reconciliations, and general ledger tasks.
Handles mortgage payoffs, loan returns, and unposted items.
Enters new auto loans accurately and in accordance with established procedures.
Prepares releases for paid‑in‑full accounts.
Conducts quality assurance reviews of loan files and documentation.
Reviews the Auto Loan System (ALS) Cash Collateral report weekly.
Processes dealer incentive disbursements by the 5th business day for the prior month.
Validates and manages physical collateral and credit/collateral files.
Performs other duties as assigned by the Supervisor.