Business Systems Administrator III

GM Financial•Fort Worth, TX

1d•Hybrid

About The Position

Why Global Procurement at GM Financial? Do you excel at building and maintaining critical relationships, enjoy strategic sourcing, and are a successful negotiator? If so, then GM Financial Global Procurement Department is the place for you. Global Procurement at GM Financial is a strategic, high-impact team that manages sourcing, contracts, and supplier relationships across the organization. You’ll work with advanced processes, tools, and policies to drive efficiency and innovation, while collaborating with business units and suppliers worldwide. The role offers opportunities for professional growth, leadership, and exposure to diverse procurement operations, making it an ideal environment for those seeking to deliver value and shape the company’s future. At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. Our Purpose: We pioneer the innovations that move and connect people to what matters. About the role: The Business Systems Administrator III serves as the functional owner of the Coupa Spend Management platform from a procurement perspective. This role is responsible for optimizing procurement processes, driving system adoption, ensuring compliance, and partnering with global procurement stakeholders to enable strategic sourcing, supplier management, and spend visibility. The role provides subject matter expertise, governance, and leadership for Coupa-related initiatives.

Requirements

6+ years of experience in procurement systems, P2P, or procurement operations required
4+ years of hands-on Coupa administration and configuration experience required
Deep understanding of procurement lifecycle, sourcing, contracting, and supplier management required
Proven experience partnering with senior procurement stakeholders required
Bachelor’s degree in Supply Chain, Business, Finance, or Information Systems required

Nice To Haves

Coupa Certified Professional or Advanced Administrator certification preferred
Experience supporting global or multi-entity procurement organizations preferred
Experience with ERP integrations (SAP, Oracle, NetSuite, Workday) preferred
Strong reporting, analytics, and data governance experience

Responsibilities

Coupa Platform Ownership & Administration Serve as the primary functional owner of Coupa for Procurement
Lead configuration and administration of procurement-related modules, including Requisitioning, Catalogs, Punchouts, Sourcing, Contracts, and Supplier Management
Design and maintain approval workflows, buying channels, policies, and controls aligned with procurement governance
Oversee catalog strategy, supplier enablement, pricing accuracy, and content refresh cycles
Procurement Process Optimization Partner with Strategic Sourcing, Category Management, and Procurement Operations to translate business strategy into Coupa-enabled processes
Continuously improve Procure-to-Pay (P2P) workflows to increase compliance, efficiency, and user experience
Drive standardization and best practices across regions, categories, and business units
Identify automation opportunities and lead configuration-based enhancements
Stakeholder Leadership & Support Act as senior escalation point for Coupa-related procurement issues and enhancements
Lead cross-functional collaboration with Finance, AP, IT, and external partners
Influence stakeholders through data-driven insights and system expertise
Provide guidance and mentorship to junior analysts or administrators
Responsible for after hours and/or weekend support when needed
Reporting, Analytics & Governance Develop and maintain procurement dashboards and reports for spend visibility, savings tracking, and compliance
Monitor system usage, off-contract spend, and supplier performance
Support internal controls, audit requirements, and procurement policy enforcement
Establish and maintain governance models for system changes and enhancements
Integrations, Projects & Enhancements Lead procurement workstreams for Coupa upgrades, new module implementations, and global rollouts
Partner with IT on ERP integrations and data flows (e.g., supplier, item, and contract data)
Manage UAT, change management, and release communications
Own documentation, SOPs, and configuration standards
Training & Adoption Design and deliver procurement-focused training programs for buyers, requesters, and suppliers
Drive user adoption and continuous improvement through feedback loops
Support onboarding of new procurement users, categories, and suppliers