Business Systems Analyst - Development Services

City of Mansfield JobBoard • Mansfield, TX

9h

About The Position

This position provides technical and operational support through workflow configuration, data management, reporting, and process improvement to ensure Development Services functions are aligned with departmental objectives, performance expectations, and the City’s commitment to organizational excellence and customer service. EXAMPLES OF WORK TO BE PERFORMED: Serve as the primary functional administrator for the Enterprise Permitting & Licensing (EPL) system, including configuration of workflows, forms, business rules, and user permissions. Lead and participate in system lifecycle activities including process mapping, requirements gathering and documentation, system configuration, user acceptance testing (UAT), deployment support, ongoing system evaluation. Monitor daily system operations to ensure continuity of permitting, inspections, plan review, and licensing functions. Serve as the primary point of contact for system-related issues, troubleshooting functional problems, and coordinating resolution with IT staff and vendors. Develop, maintain and enhance standard and ad-hoc reports, dashboards, and performance metrics using enterprise reporting and data visualization tools (e.g., SQL-based queries, Power BI, or similar tools). Extract, analyze, and interpret system data to support operational decision-making and continuous improvement initiatives. Assist in evaluating future system integrations, enterprise technology solutions, and data-sharing opportunities that support city-wide operational goals. Design and implement end user training and adoption of system enhancements and updates. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• Knowledge of enterprise application systems and business process workflows within a complex organizational environment.
• Knowledge of data analysis concepts and the use of reporting or visualization tools to support operational decision-making.
• Ability to analyze business or operational processes and identify opportunities for system or workflow improvement.
• Ability to support and administer enterprise systems, including troubleshooting functional issues and coordinating resolution with technical staff or vendors.
• Ability to communicate technical concepts clearly and effectively to both technical and non-technical users.
• Ability to organize work, manage competing priorities, and meet deadlines in a dynamic operational environment.
• Ability to establish and maintain effective working relationships across departments and with external partners.
• Ability to work independently while contributing to a collaborative, service-oriented team environment.
• High School Diploma or G.E.D. is required.
• Three (3) to five (5) years of experience in municipal operations, enterprise system administration, business analysis, development services, or a related field.
• Valid Texas Class C Driver’s License required.

Nice To Haves

• Bachelor’s degree in Public Administration, Business Administration, Information Systems, Urban Planning, Construction Management, or a related field.
• Knowledge of development services processes including planning, zoning, engineering, permitting, inspections, and development review coordination.
• Experience with Tyler Technologies Enterprise Permitting & Licensing (EPL) or similar permitting and licensing systems.
• Training or certification in Lean, Six Sigma, or other process improvement methodologies.

Responsibilities

• Serve as the primary functional administrator for the Enterprise Permitting & Licensing (EPL) system, including configuration of workflows, forms, business rules, and user permissions.
• Lead and participate in system lifecycle activities including process mapping, requirements gathering and documentation, system configuration, user acceptance testing (UAT), deployment support, ongoing system evaluation.
• Monitor daily system operations to ensure continuity of permitting, inspections, plan review, and licensing functions.
• Serve as the primary point of contact for system-related issues, troubleshooting functional problems, and coordinating resolution with IT staff and vendors.
• Develop, maintain and enhance standard and ad-hoc reports, dashboards, and performance metrics using enterprise reporting and data visualization tools (e.g., SQL-based queries, Power BI, or similar tools).
• Extract, analyze, and interpret system data to support operational decision-making and continuous improvement initiatives.
• Assist in evaluating future system integrations, enterprise technology solutions, and data-sharing opportunities that support city-wide operational goals.
• Design and implement end user training and adoption of system enhancements and updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED