Business Systems Analyst - GTM

Anthropic•San Francisco, NY

19h•$190,000 - $270,000•Hybrid

About The Position

As a Business Systems Analyst at Anthropic, you will serve as the strategic bridge between business needs and technical execution across our Go-To-Market (GTM) systems ecosystem. Acting as a product owner, you will help drive the vision, strategy, and roadmap for systems including Salesforce, Clay, Hubspot, Gong. Your primary focus will be on optimizing enterprise GTM processes, analyzing complex business requirements, and translating strategic goals into scalable, measurable solutions. You'll work collaboratively with the GTM infrastructure team and cross-functional teams to ensure our GTM systems deliver exceptional value and enable our rapid growth.

Requirements

Have 5+ years of experience as a Business Systems Analyst, Business Analyst, or Product Manager focused on GTM/Revenue Operations systems
Possess deep understanding of enterprise B2B sales processes, including account-based selling, multi-stakeholder deal cycles, and complex opportunity management
Have proven experience working with GTM technology stacks such as Salesforce (Sales Cloud, CPQ), marketing automation platforms (Hubspot, Marketo), conversation intelligence tools (Gong), and routing/enrichment tools (LeanData, Clay)
Demonstrate exceptional analytical and problem-solving skills with the ability to synthesize complex information and identify actionable insights
Have strong product ownership mindset with experience managing roadmaps, backlogs, and stakeholder priorities in an agile environment
Possess excellent stakeholder management skills and can influence cross-functional partners without direct authority
Are a strategic thinker who can balance big-picture vision with tactical execution and attention to detail
Have experience with data analysis, creating dashboards, and using data to drive decision-making (SQL knowledge is a plus)
Can effectively communicate technical concepts to non-technical audiences and business requirements to technical teams
Are proactive and self-directed, able to identify problems before they escalate and drive solutions independently
Have worked in high-growth SaaS or technology companies where you've scaled systems and processes rapidly
We require at least a Bachelor's degree in a related field or equivalent experience.

Responsibilities

Serve as product owner for products/processes involving the GTM systems stack, defining vision, strategy, and multi-quarter roadmap aligned with business objectives
Partner closely with the technical teams to prioritize and scope technical implementations, ensuring seamless collaboration between business strategy and system execution
Gather, document, and analyze complex business requirements from Sales, Marketing, Customer Success, and Partner teams for enterprise selling workflows
Translate business needs into detailed user stories, functional specifications, and solutions that drive system improvements
Lead discovery sessions and requirements workshops with stakeholders to understand pain points, identify opportunities, and define success metrics
Design end-to-end business processes and system workflows that optimize lead-to-revenue operations, pipeline management, and customer lifecycle stages
Conduct gap analysis to evaluate current-state processes versus desired future state, recommending solutions that balance quick wins with strategic transformations
Own the product backlog for GTM systems, working with stakeholders to prioritize initiatives based on business impact, effort, and strategic alignment
Lead user acceptance testing (UAT) initiatives, coordinating with business users to validate solutions meet requirements and deliver expected outcomes
Create comprehensive documentation including process flows, system architecture diagrams, data dictionaries, and training materials
Drive change management initiatives to ensure successful adoption of new processes and system implementations across the organization
Act as subject matter expert on GTM systems capabilities, best practices, and industry trends