business systems analyst lead, Coffeehouse Design, Development & Solutions

Starbucks Coffee Company•Seattle, WA

4d•Onsite

About The Position

Now Brewing - business systems analyst lead, Coffeehouse Design, Development & Solutions! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a business systems analyst lead, you will Drive change and continuous improvement across the platforms used to plan, design, build, and maintain coffeehouses. Leverage your expertise to represent business customers and develop, deliver, sustain, and support critical business systems and processes. Deliver transformational projects that improve partner, coffeehouse, and customer experiences and outcomes. Act as a subject matter expert on cross-functional teams to provide recommendations on new initiatives or projects. Define and create user personas to understand key traits, behaviors, goals, responsibilities, and needs of specific user types. Facilitate discovery sessions with Business Teams and SME's; document existing process, use cases, pain points and challenges, and co-create future state processes. Compile metrics and conduct root cause analysis to identify system gaps or deficiencies; document business requirements and develop user stories that require a business, technical, or blended approach for resolution. Work closely with Product Managers, IT partners, functional analysts, and vendors to drive and deliver road-mapped project replacement, system changes and process improvements. Apply project management skills, tools, and techniques to business project activities to meet project goals and achieve successful outcomes. Lead development and execution of scripts for user acceptance testing efforts. Facilitate user acceptance training, provide tester guidance, and track observations and issues to resolution. Lead delivery planning activities including pre-launch awareness communication; development of training materials and support documentation; Partner with business and functional support teams to communicate and provide training for new functionality; plan change management activities to mitigate business impact, minimize disruption, and ensure end user understanding. Monitor post-delivery performance; participate in both high-touch support and post-launch feedback sessions to ensure stability. Engage business customers for adoption, feedback and refinement opportunities and priorities. Track and prioritize support issues for resolution or adds to backlog. Continuously review the business needs, refine priorities, update the backlog, outline milestones and deliverables and identify opportunities and risks.

Requirements

Minimum of 5 years of direct experience with moderate to complex systematic improvement or replacement projects
Minimum of 5 years of experience supporting continuous improvement and / or change management
Minimum of 2 years of project management experience, informal or formal
Intellectual curiosity and creativity with out of the box thinking including new ways of working, influencing, and driving our priorities
Strong understanding of the software development lifecycle
Ability to leverage partnership and influence, versus authority, to set and achieve shared objectives
Ability to balance multiple priorities and meet deadlines
Strong knowledge of agile development practices, methodologies and tools for sprint activities and backlog management
Strong problem solving and analytical skills; strong verbal and written communications skills
Proficiency in standard business communication tools (e.g., Microsoft Word, PowerPoint, Excel/Smartsheet, collaboration tools

Responsibilities

Drive change and continuous improvement across the platforms used to plan, design, build, and maintain coffeehouses.
Leverage your expertise to represent business customers and develop, deliver, sustain, and support critical business systems and processes.
Deliver transformational projects that improve partner, coffeehouse, and customer experiences and outcomes.
Act as a subject matter expert on cross-functional teams to provide recommendations on new initiatives or projects.
Define and create user personas to understand key traits, behaviors, goals, responsibilities, and needs of specific user types.
Facilitate discovery sessions with Business Teams and SME's; document existing process, use cases, pain points and challenges, and co-create future state processes.
Compile metrics and conduct root cause analysis to identify system gaps or deficiencies; document business requirements and develop user stories that require a business, technical, or blended approach for resolution.
Work closely with Product Managers, IT partners, functional analysts, and vendors to drive and deliver road-mapped project replacement, system changes and process improvements.
Apply project management skills, tools, and techniques to business project activities to meet project goals and achieve successful outcomes.
Lead development and execution of scripts for user acceptance testing efforts.
Facilitate user acceptance training, provide tester guidance, and track observations and issues to resolution.
Lead delivery planning activities including pre-launch awareness communication; development of training materials and support documentation; Partner with business and functional support teams to communicate and provide training for new functionality; plan change management activities to mitigate business impact, minimize disruption, and ensure end user understanding.
Monitor post-delivery performance; participate in both high-touch support and post-launch feedback sessions to ensure stability.
Engage business customers for adoption, feedback and refinement opportunities and priorities.
Track and prioritize support issues for resolution or adds to backlog.
Continuously review the business needs, refine priorities, update the backlog, outline milestones and deliverables and identify opportunities and risks.

Benefits

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.
Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P. ), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.
Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
You will also have access to backup care and DACA reimbursement.
Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies.
This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.
For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.
For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.